Monitoring and Evaluation (M&E) Database Officer

Monitoring and Evaluation Goma, Congo, Democratic Republic Of (Was Zaire)


About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Program / Department Summary

Mercy Corps has been operating in the Democratic Republic of the Congo (DRC) since August 2007, with a staff of over 200 people working in North and South Kivu, with the overall country goal to support vulnerable communities through crises, while fostering programs that build resilience and promote long-term change. Mercy Corps’ national office is in Goma with sub-field offices in Mweso (North Kivu) and Bukavu (South Kivu). Mercy Corps’ key programming areas include a combination of longer-term development and immediate humanitarian response programs in order to: 1) Improve water service delivery and ensuring equitable access to Water, Sanitation and Hygiene services, in urban and rural areas; 2) Improve food security and nutrition; 3) Promote diversified livelihoods, economic recovery and development.

General Position Summary

The Monitoring and Evaluation (M&E) Database Officer will work closely with all M&E staff under the direct supervision of the Emergency MEL Manager. S/He will be the focal person in charge of data management, information collection and dissemination, analysis, reporting and ensuring that data is safely stored and accessible to appropriate staff member for programming purposes.

Essential Job Responsibilities

M&E System Database Management and Innovation

    • Develop  databases that enhance Mercy Corps’ Emergency M&E Unit capacity to monitor and inform humanitarian program implementation, analyze data and ensure data management systems capture impact.
    • Ensure M&E produced databases are accessible and relevant to relevant team members. are
    • Design, adapt and maintain the MIS under the supervision of the Emergency MEL Manager. to
    • Provide training in the use of database, pivot tables and pivot charts to  team members that require it, or support on exporting to MS Excel for data analysis.
    • Review data being entered in the database regularly in order to identify and support addressing potential technical issues with data entry or integrity.
    • Strengthen accountability frameworks, ensuring M&E team members are trained and aware of the Community Accountability Response Mechanism and the tasks related to it.

Implement M&E System and Tools

    • Work as part of a team to facilitate and support M&E operations including baseline, satisfaction survey, endline, regular monitoring, data collection and analysis, feedback and reporting according to the MEL workplan.
    • Generate data (tables/graphs/reports) from the database at regular intervals, ensuring reports/information are available for program implementation staff when required. Facilitate data analysis with program implementation team as requested.
    • Ensure field teams always have the most recent version of all M&E tools and documents.
    • Perform spot checks on the team’s data collected and reports each month.

Staff Training and Capacity Building

    • Work closely with the Emergency MEL Manager to develop and deliver training for team members,  supporting capacity building activities on monitoring and evaluation and database management: data collection, entry, verification and analysis.
    • Follow up on trainings by mentoring team members to develop identified technical skills one-on-one.

Link M&E Results to Reporting

    • Review or edit data in reports as requested and required.
    • Produce analytical summaries: graphs, charts, and tables as requested to fulfil reporting requirements.
    • If relevant participate in any additional evaluation M&E activities including but not limited to baseline surveys, mid-term, endline surveys, evaluations, household surveys in the field.


    • Ensure compliance with security procedures and policies as determined by country leadership.
    • Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning  

    • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

    • Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility



Reports Directly To: Emergency MEL Manager

Works Directly With: Team Leaders, M&E officers, Database officers, Grants manager

Knowledge and Experience

    • BA/S or equivalent, preferable in preferable in sciences, MS Access, database management or other relevant field.
    • 1-3 years of M&E experience and/or in database design and/or data management.
    • Proven experience of developing and maintaining large-scale databases and mobile data collection platforms.
    • French and English fluency is required.
    • Demonstrated skills in training, capacity building, and mentoring.
    • Relevant experience in field survey/data collection techniques, data entry, data verification, and analysis.
    • Good understanding and skills in data analysis and report writing to donors.
    • Strong computer literacy with a full knowledge of MS Office applications, CommCare, ODK coding.

Success Factors

Successful candidate will have a demonstrated ability to lead a team and communicate effectively with team members and colleagues of varied work styles and cultures, follow procedures, and meet deadlines with flexibility and creativity in planning and problem solving. S/he will have a proven ability to learn quickly, multi-task, prioritize, take initiative, and be accountable for results, understand the larger picture while remaining focused on the details, problem solving, work within a complex and sensitive setting and to follow laws and security protocols. The most successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations. In DRC, patience, diplomacy, tenacity, compassion, determination and a sense of humor are all success factors.

Living Conditions / Environmental Conditions

This is an unaccompanied post based in Goma, DRC with traveling to the Eastern Congo.

Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/STA to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Given the nature of the context, working hours require flexibility and working through weekends/evenings might be necessary.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/STA to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Fostering a diverse and open workplace is an important part of Mercy Corps’ vision.  Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.