Regional Program Performance & Quality Advisor - Jordan
About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.
Program / Department Summary
Mercy Corps implements a variety of programming throughout the Middle East in response to the diverse humanitarian and long-term development needs of the region. Mercy Corps has ongoing programs in Syria, Yemen, Iraq, Jordan, Lebanon, and Palestine. Mercy Corps has made a high level commitment to achieving greater impact through evidence and learning, adaptive management, using data-driven evidence to demonstrate results and contribute toward solving complex global challenges.
General Position Summary
Mercy Corps has defined performance as the ability of a program to deliver expected outputs on time, on scope, and on budget as defined by our donors and the communities where we work. Quality is going beyond requirements and striving for excellence with evidence of durable results, which is exemplified through trust among stakeholders, systems for self-reflection, and integration across teams. The Regional Program Performance and Quality (PaQ) Advisor is a member of the regional team and works across country and HQ teams. S/he will provide a critical leadership role in supporting country teams to set a high standard in program performance and quality by strengthening an organizational culture of and providing the necessary capacities for evidence-based programming, outstanding monitoring and evaluation, and accountability.
The PaQ Advisor will work in four inter-related areas 1) program quality, 2) monitoring, evaluation, and learning, 3) regional cohesion and synergies, and 4) accountability.
Essential Job Responsibilities
- Support DRD to ensure the integrity of Mercy Corps’ operations and program implementation through adherence to Mercy Corps and global best practices, policies and procedures, which include adherence to PM@MC and other Minimum Standards at Mercy Corps, the forthcoming MEL Policy and other agency level initiatives.
- Conduct program quality reviews including implementation quality, meeting of minimum standards, quality of M&E data collection and analysis, and the responsiveness of feedback mechanism.
- Work with country teams to identify learning loops within and between programs, and help identify key structural changes that optimize a learning environment;
- Support DRD in following up on the Mercy Corps Agency Dashboard.
Monitoring, Evaluation, and Learning
- Work with program teams to identify tools and processes to gather, analyze and use data to develop feedback loops and adapt programs in response to changing conditions on the ground. Build in linkages to technology as possible.
- Work with country Monitoring and Evaluation teams and program/operations teams to capture lessons learned during program implementation, and feed this information into thought leadership opportunities and into the decision making loop for ongoing program management and program design;
- Support Tola rollout across programs and use TolaData to analyze progress against indicators.
- Engage with CDs and Regional Team on leadership issues related to monitoring and evaluation and the relationship between M&E and program quality – including use of indicators.
- Collect impact stories and evidence from Mercy Corps’ country teams on a regular basis.
Regional Cohension and Synergies
- Contribute to Regional and Country Strategies, as requested.
- Design tools and processes to measure the impact of the Regional Strategy.
- Support country teams in the review of MEL and PAQ structures to ensure optimal functionality.
- Support strategic hiring for Key PaQ, MEL, T4D, and Gender positions across country teams.
- Support orientation and onboarding of country-level PaQ, MEL, and senior program staff.
- Continue to engage with and grow relevant Communities of Practice (MEL, DoPs, FDs, etc) and organize learning/sharing events.
- Capacity building to country teams on Mercy Corps’ Accountability Principles
- Lead Community Accountability Reporting Mechanism (CARM) updating and roll out in all countries.
- Develop tools and conduct regional analysis on CARM data.
- Contribute and lead on agency wide initiatives as identified and prioritized by regional leadership.
- As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries
- Mercy Corps team members are expected to support all efforts toward accountability, specifically
to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
- Ensure compliance with security procedures and policies as determined by country
- Proactively ensure that team members operate in a secure environment and are aware of policies.
Reports Directly To: Deputy Regional Director
Works Directly With: Regional, HQ and Country Office staff
Knowledge and Experience
- BA in international development, organizational development or similar field of study and MA preferred.
- 8 years of experience in international development work, with a minimum of 5 years in field postings
- Willingness and ability to travel to Mercy Corps project sites in the region, including traveling to insecure environments, is required.
- Applied international experience in program management, design, monitoring and evaluation.
- Proven ability to develop, apply and adapt to technological solutions.
- Excellent interpersonal skills.
- High level of initiative and problem solving ability.
- Strong verbal and written communication skills.
- Significant experience in facilitating learning and capacity building across teams.
- Fluency in English required, Arabic language skills preferred.
The advisor will demonstrate a winning track record in program development, and bring flexibility, creativity, and enthusiasm to every project s/he undertakes. The individual must have change management skills and the ability to multi-task, set priorities, pay attention to detail, and work under deadlines within complex team environments. The advisor position requires strong interpersonal and cross-cultural communication skills, and a level of emotional intelligence proficiency that quickly builds and maintains productive relationships across teams. Being aware and sensitive to international development issues and diverse cultures is critical.
Living Conditions / Environmental Conditions
The position will be based in Amman Jordan, with periodic visits in the region up to 30% travel. This position is accompanied. Independent staff housing is provided and there is access to good medical services.
Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.