MONITORING EVALUATION & LEARNING MANAGER - YEMEN
About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.
Program / Department Summary
Mercy Corps seeks to alleviate suffering, poverty and oppression around the world and has worked in the Middle East since the 1980s. In response to acute and increasing humanitarian needs in Yemen, Mercy Corps opened its office in Yemen in 2010. More than 22 million people are need and reliance on humanitarian assistance continues to grow. The main thrust of the work of Mercy Corps along with its national and international partners for the foreseeable future will be primarily focused on meeting urgent humanitarian needs across the country while building resilience and social cohesion elements in its programming strategy. Strategies to enhance the resilience of communities to the harsh environmental and social conditions in the country cut across the portfolio. Yemen is in the midst a major humanitarian crisis impacting the entire country. Mercy Corps Yemen country program is moving to a structure where teams report into a single managerial architecture to allow transversal consistency among programs and unity of purpose at the strategic level.
General Position Summary
The Monitoring, Evaluation and Learning (MEL) Manager is a key position in Mercy Corps Yemen responsible for cross-cutting programmatic information management, monitoring and evaluation, ensuring that information collected is reflected upon, used to improve ongoing programs, and is incorporated into consistently high quality reports and proposal development. The MEL Manager will be responsible for developing (in partnership with project staff), coordinating, maintaining and constantly improving the nation-wide M&E system, as well as training M&E staff in each office. In addition, the position holder is responsible for ensuring that the reports generated by each field office are timely and of a high quality and that the data can be validated. This will be achieved through staff capacity building and necessary training.
Essential Job Responsibilities
Strategy & Vision
- Develop country MEL strategy, provide leadership to field offices in developing individual program level M&E systems that inform and improve each program, as well as feed into the broader nation-wide M&E system and country strategy.
- Lead an M&E team country team and also the M&E officers assigned to each program in developing and maintaining a system that improves the country’s ability to analyze and represent impact to donors, government, colleague agencies, and communities themselves.
- Participate in country management meetings and country-wide strategy sessions.
- Use existing MC resources to train M&E and program teams in the area of monitoring and evaluation and report writing.
- Ensure that all programs have the following tools: Detailed MEL Plan with defined Indicators, MEL Calendar, Indicator Tracking Table, research protocol and Databases for analysis, interpretation and reporting.
- Supervise, hire and orient new team members as necessary.
- Build the capacity of all relevant team members to develop and maintain an excellent M&E system, including training on Tola (digital tool developed by MC) and the periodic reflection and analysis of program monitoring data to disseminate learning.
- Develop plans to mentor and coach staff to build their capacity to enable them to develop excellent reports and other documents.
M&E System Development
- Support all country programs independent M&E efforts to ensure high quality M&E at the program level as well as build a nationwide system that captures and presents results at a national level.
- Design and maintain a M&E system with utility and program quality in mind, providing managers and their teams real time information that can steer program implementation as well as informing donors and strategic program direction and that helps strategize future program interventions.
- Work with senior management to address shortfalls in M&E that affect program implementation and conduct internal DQAs.
Monitoring and Evaluation/ Assessments
- Assist in designing programs that incorporate Mercy Corps’ standards on design, monitoring, and evaluation.
- Coordinate and play a role in assessments as requested. Provide input as to M&E systems and act as a link to HQ M&E technical staff.
- Set up and supervise the country M&E programs including hiring, orienting and supervising M&E staff as appropriate.
- Play a central role in all evaluation, design and implementation and developing the capacity of a national team to conduct internal evaluations.
- Regularly conduct project site visits to provide hands-on training to field staff on how to capture and organize information for accurate documentation and reporting.
- Assist the program implementation team by providing timely and accurate indicator reporting and/or baseline/end line reports.
- Develop the capacity of the team, deepen understanding of their roles and assist with career development.
- Assist team members with information, tools and resources to improve performance & reach objectives.
- Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
- Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
- Play an active role in hiring, orienting and leading team members as necessary.
- Ensure compliance with security procedures and policies as determined by country leadership.
- Proactively ensure that team members operate in a secure environment and are aware of policies.
- As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries
- Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Supervisory Responsibility Supervise a team of national staff.
Reports Directly to: Deputy Country Director
Works Directly with: Program Directors as well as Regional and Global PaQ team.
Knowledge and Experience
- Bachelor’s degree required. Masters or equivalent in a field related to Humanitarian or International Development or relevant fields is preferred.
- 5 to 7 years of experience providing coordination or management support to program implementation
- Experience working in the Middle East region and high risk context preferred.
- Proven ability to work cooperatively with internal and external stakeholders, and to play a leadership role in convening groups. Astute skills in relationship building and coordination.
- Extensive experience with monitoring and evaluation, information management, and other learning efforts.
- Excellent writing and communications skills required.
- Willingness and ability to travel frequently to Mercy Corps project sites and field locations, including traveling to insecure environments, is required.
- Fluency in English is required. Proficiency in Arabic is a plus.
Ability to work closely with a diverse team of individuals in a highly intense and fluid work and security environment. Ability to communicate and manage effectively in a situation that relies primarily on remote management. Strict adherence to Mercy Corps security policies and procedure. Desire and ability to learn and grow, both personally and professionally. S/he will work independently, take initiative, and spend time in environments with significant restrictions to personal movement and operating risks.
Living Conditions / Environmental Conditions
The position is based in Aden or Sanaa’ Yemen (contingent on visa and residency process) and requires up to 50% travel to other locations in Yemen. The role is unaccompanied, and housing is in group housing in an austere environment. The team member must follow all security protocols at all times. This position is eligible for R&R breaks and hardship allowance.
Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.
Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.