Mercy Health Careers

Description

SUMMARY:
Assesses, plans, implements, monitors and evaluates actions to meet clients' health and human services needs to adopt healthy behaviors and self-sufficiency. Coordinates and provides client support that is safe, timely, effective, efficient, equitable and client centered. May work independently or within an interdisciplinary team in a clinical/medical or social setting, with a specific priority population or in the community to increase satisfaction and decrease health care costs. The CHW promotes, maintains and improves population health by fostering connections that bridge systems of health, social services, community based organizations and individuals by addressing social determinates of health and improving psychosocial well-being.

QUALIFICATIONS:
Required \u2013 High School diploma, or equivalent.
Preferred \u2013 Bachelor's Degree in a Human Service field.
Minimum- Basic Life Support (BLS, will be obtained as part of onboarding); valid Michigan driver's license.
Preferred- Certified Community Health Worker. Additional training/certification may be required.
Minimum \u2013 Any combination of health/social services experience and/or education. One year of experience working in a community-based, multi-cultural setting.
Preferred \u2013 Health condition specific knowledge (e.g.; HIV/AIDS, Diabetes, COPD, Asthma, CHF, CVD). Bilingual/bicultural (Spanish) preferred.
Minimum:
\u2022 Excellent verbal communication, including demonstrating active listening skills.
\u2022 Working knowledge of multi-system programs related to health care delivery, Community Based Organizations, Human Services, and health care insurance enrollment \u2013 e.g.; Medicaid, Medicare, Marketplace and health care systems, financial assistance programs.
\u2022 Strong knowledge of available community resources.
\u2022 Good knowledge of barriers to care/services that may be encountered by individual/family.
\u2022 Ability to navigate the health/social service systems and advocate for others.
\u2022 Ability to initiate and maintain positive working relationships with colleagues, medical providers, other organizations and individuals.
\u2022 Ability to work in multicultural settings with diverse and under-served populations.
\u2022 Ability and willingness to provide emotional and social support, encouragement and motivation to individuals.
\u2022 Ability to plan, implement, and evaluate individual client care plans.
\u2022 Must be well-organized, detail-oriented and able to multi-task in a demanding and constantly changing environment.
\u2022 Able to work efficiently and effectively independently and collaboratively. Self-starter.
\u2022 Knowledge of some medical terminology preferred.

ESSENTIAL FUNCTIONS:
Communicates to clients the purposes of the program and the impact it may have on their wellbeing. Helps patients identify socio-economic issues that affect their overall health and develop health/social management plans and goals.
\uf0a7 Communicates Mercy Health's mission as it relates to program.
\uf0a7 Conducts intake, collects and documents client data.
\uf0a7 Conducts intake interviews with individuals, including enrolling and/or referring individuals into community programs that promote wellness, self-sufficiency and long-term survival.
\uf0a7 Assists clients in their homes, community, or clinic/medical setting, including enrolling/applying and or referring individuals to health and social services resources \u2013 e.g.; locating housing, food, clothing, prenatal classes, parenting, and providers to teach life skills, health insurance, transportation, and relevant mental health services.
\uf0a7 Provides case management services to individuals identifying services that could potentially interfere with positive health outcomes.
\uf0a7 Assists health care providers involved in the client's care (RNs, NPs, PAs, RDs, MDs, etc.) to ensure client's understanding of and adherence to provider care plans.
\uf0a7 Additional tasks as assigned.

SHIFT/LOCATION:
Full time, benefit eligible, 40 hours/week, day shift, 8am-4:30pm, Monday-Friday, located next door to the main hospital, downtown Grand Rapids, in the Workplace Health Office