Southeast Regional Technology Support Specialist

Technology Doral, FL


Description

Position at McClatchy

The Southeast Regional Technology Support Specialist is a critical partner to the East Technology Market Services Manager, assuring the alignment of goals and objectives between the business and McClatchy Technology.

The Support Specialist will assist with communications to and from McClatchy Technology and the markets. The Support Specialists must gain a working knowledge of the systems and processes required by the 14 media markets in the East region. This role assists with the collection of technical data necessary for supporting the local markets, such as project planning and rollouts, monitoring help desk tickets for timely resolution by all technology functional teams, annual user audits and related audit documents, software licensing management, etc.

Note:  The location of this position is: The Miami Herald 


Essential Duties & Responsibilities:
  • Gain considerable knowledge of the systems and processes required by the 14 media markets in the East region - specifically the 7 Southeast markets
  • Must be passionate about serving McClatchy’s end user community
  • Provide oversight to legacy business and operational applications, servers and data centers as needed
  • Support McClatchy’s goals for centralization of data centers, applications and processes required in each market
  • Have strong project management and organizational skills. Assist with the delivery of applications and services to assure the solutions meet business objectives. Ensure projects/requests are prioritized appropriately, aligned with the strategy and direction of the organization, and appropriate resources are allocated for their development
  • Demonstrate understanding of McClatchy’s security and compliance standards and assist with the quarterly, bi-annual and annual audits as necessary
  • Evaluate responsiveness to the markets’ service desk requests and provide escalation path to the Market Services Managers when necessary
  • Assist other technology teams with surveying markets and gathering valuable intel during global major incidents or site specific major incidents
  • Assist with evaluating and fulfilling markets’ maintenance agreement renewals and with approval for hardware or software purchases (monitors, drives, Office 365, Adobe CC, etc...)
  • Collaborate effectively with peers from other McClatchy Technology functional teams on issues, projects, and ideology
  • Other duties as assigned
Qualifications:
  • Bachelor's degree from four-year college or university, or 5 years related experience, or equivalent combination of education and experience
  • Strong communication and customer service skills
  • Strong organization skills
  • Reliable attendence is a requirement of this position

McClatchy
An innovative, award-winning, digital media company
is searching for the best of the best..
and we don’t take hiring lightly. 
We look for exceptionally talented contributors.
Come grow with us and make an impact every day.
We are McClatchy… at the heart of what matters.
 
 
As a member of the McClatchy family, you are part of a flexible, empowering, and exciting culture dedicated to creating a work/life balance and consistent opportunities for growth – a place where you have a voice and the ability to impact our future.
 
This role is an excellent career opportunity with one of the nation’s top digital-first media companies offering news, information and multi-media marketing solutions in many of the nation's best markets. Every day, our talented employees create and deliver award-winning journalism and customized multi-media advertising solutions to growing audiences and businesses. Our digital and print publications lineups include iconic brands such as the Miami Herald, The Kansas City Star, The Sacramento Bee, The Charlotte Observer, The (Raleigh) News and Observer, and the (Fort Worth) Star-Telegram. McClatchy is headquartered in Sacramento, Calif., and is listed on the New York Stock Exchange under the symbol MNI.
 
All offers of employment are contingent upon the successful completion of post-offer drug and background screenings. McClatchy offers a competitive salary, along with varied benefits packages, including Medical, Dental, and Vision coverage, LiveWell, Life Insurance, 401(K) Savings Plan, vacation and company holidays. McClatchy is proud to be an equal opportunity workplace and an affirmative action employer. McClatchy doesn’t just welcome diversity, we seek it, we search for it, we strive for it, it’s what makes us tick. Diversity is best for our employees, our company, its offerings, and the communities we serve.

To all recruitment agencies: McClatchy does not accept agency resumes. Please do not forward resumes to our openings, McClatchy employees or any media company location affiliated with McClatchy. McClatchy is not responsible for any fees related to unsolicited resumes.