Client Success Strategist

Advertising Gulfport, MS


Description

Position at The Sun Herald

POSITION DESCRIPTION:

This person serves as a client advocate and a proactive, strategic resource throughout the entire sales process. At the beginning of the sales process, the Client Success Strategist assists with identifying and qualifying prospects, they also help by completing the pre-call plan (PCP) research for prospects. After a thorough client impact assessment (CIA) is completed by a sales representative, the client success coordinator reviews the PCP research, the CIA, and search demand data to develop a strategy that will best solidify the client’s virtual presence and meet the client’s marketing goals while maintaining a positive return on investment. When the sale is made, the CSS manages the campaign, ensuring it is fulfilled based on the client’s expectations and that optimizations result in the attainment of the client’s goals. The CSS regularly compiles reporting for campaigns. They review the strategy holistically and at the tactic level to ensure that client goals are reached. The CSS then uses this opportunity to 1) keep the client engaged by using data and campaign results to prove the success of their campaign and 2) to suggest tactic changes and budget expansions opportunities. They contribute to the digital acumen of the department through formal and informal training.

SKILLS/PROFESSIONAL CHARACTERISTICS:

Education:  Bachelor's Degree or equivalent, preferably in advertising, marketing, or other related field

Experience:  minimum 2 years experience in digital/media strategy preferred

Skills:

  • Highly organized
  • Creative and strategic skills
  • Able to work in a fast paced environment
  • Knowledge of digital marketing products, services, solutions and strategies
  • SEO experience preferred
  • Experience in media strategy development
  • Familiarity with social media advertising opportunities