Front Desk Clerk

Advertising Macon, GA


Description

Position at The Telegraph (Macon)

PRIMARY RESPONSIBILITIES INCLUDE, but aren’t limited to, helping customers with circulation and subscription payments and issues, single copy circulation issues, ordering and quoting obituaries, memorials, legal notices and other classified ads and any other type of concern that customers may have. Layout the daily paper and special sections and get approval from news/advertising then send out final digital copies to needed divisions. The Front Desk Clerk will also process transient classified ads, process classified ad orders on macon.com as well as paginating any daily legals and obituaries for the advertising department.

ESSENTIAL DUTIES:

  • Provide outstanding customer service to walk-in customers of the Telegraph.
  • Accurately and efficiently investigate, resolve and process circulation payments and other customer service issues.
  • Handling cash, check and credit card payments in person and over the phone for the advertising department, the circulation department and other internal departments while maintaining a balanced cash register daily.
  • Handle the sales of special event tickets.
  • Process payments from KIOSK and door sales circulation crews.
  • Assist with carrier employment applications
  • Complete the daily pagination and customer service functions associated with the daily obituaries. This includes working in Wave2 and directly with funeral homes to ensure obituaries are entered, processed and completed accurately and prior to deadline each day.
  • Part of the weekend obituary duty rotation. This position will require 2 hours per day (Saturday and Sunday) up to 2 weekends per month.
  • Complete the daily pagination and customer service functions associated with the daily legal notices. This includes working in Wave2, dti, and directly with legal entities to ensure Legal Notices are entered, processed and completed accurately and prior to deadline each day.
  • Maintain a professional office demeanor and adhere to all policies and procedures outlined in the employee manual.
  • Maintain proper and professional representation of the Telegraph when dealing with the public.
WORK ENVIRONMENT:
  • Fast-paced, dynamic and rewarding
  • Office environment with moderate noise level
ADDITIONAL SKIILS/PROFESSIONAL CHARACTERISTICS:

Education: High School graduate required, some college preferred

Experience: Previous customer service experience preferred. Newspaper experience is a plus.

Skills:
  • Excellent communication skills, great attitude, high energy and organizational skills.
  • Highly literate in Microsoft Office Suite of Software including Word and Excel.
  • Ability to quickly learn, understand and be able to use different newspaper computer systems
  • Excellent customer skills in dealing daily with customers, agencies, as well as team members