Field Service Assistant

Audience Sacramento, CA


Description

Position at The Sacramento Bee

The Sacramento Bee has an immediate opening for a Field Service Assistant. This position works to ensure that operational practices, billing practices and customer service practices meet and exceed both the retailers’ and end consumer’s expectations. 

The Field Service Assistant supports the organization’s commitment to its financial and audience goals including but not limited to audience growth, expense, revenue and operating cash flow, and ensures that Audience Development work conducted for the assigned newspaper is done in a world-class manner. 

ESSENTIAL FUNCTIONS include the following. Other duties may be assigned as needed to ensure success for the assigned newspaper. 

Responsible for each of the following:   

  • Works in conjunction with Logistics Coordinator, Distribution Center/Dock Coordinators to ensure proper product distribution.
  • Resolves customer complaints as assigned by Logistics Coordinator within specified time frames.
  • Ensures that independent contractors fulfill their contractual obligations of timely delivery to customers’ satisfaction.
  • Performs periodic field audits to check delivery time, proper inserts, packaging and placement.
  • Ensures delivery is made on a daily basis for all home delivery routes as assigned.
  • Performs other duties as assigned. 

EDUCATION AND EXPERIENCE: 

  • High School diploma or equivalent is preferred. 

QUALIFICATIONS: 

  • Must be able to lift and carry 25 pounds consistently throughout each shift
  • Ability to operate computer; and legally drive a vehicle.
  • Ability to safely operate a motorized pallet jack.
  • A valid Driver License.