Sr. Field Service Engineer

Customer Service - Logistics, Field Service, Tech Support Malta, New York


Description

Summary:

Provides highly visible customer support through the performance of on-site installation as well as performing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Serves as company liaison with customer on administrative and technical matters for assigned projects. Multiple locations.

RESPONSIBILTIES:

  • Able to perform installation, calibration, repair and maintenance of equipment at customer site, troubleshoot electrical/electronic systems, assemblies and subassemblies from using block diagrams schematics etc. Computer literate, able to perform Software upgrades.
  • Able to work independently
  • Develop strong customer relationships at multiple levels in the customer organization.
  • Manage customer's expectations
  • Manage day-to-day service activities
  • Work with end users to schedule work tasks
  • Report and track activities 
  • Perform preventative and corrective maintenance tasks
  • Maintains service
  • Compiles data for and prepares regularly scheduled or special reports, analyses and statements.
  • Interfacing with customer on technical matters.
  • Exercises considerable latitude in determining technical objectives of assignment.  Completed work is reviewed from a strategic perspective for business results.
  • Process experience desired to be able to run and perform basic process troubleshooting
  • Drives key projects to improve uptime and equipment performance
  • Ensures all safety requirement are satisfied and current as per local and corporate requirements
  • Drives key metrics such as costs, uptime, FSE utilization, manpower, scheduling to ensure meeting the company's goals and customer's expectations
  • Domestic/International travel required up to 75% and may have a short notice of 24 hours