Customer Service Representative

Customer Service Prescott, Arizona

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Description

Position Summary
 
The Customer Service Representative position is responsible for providing customer service, placing new phone orders and changing existing orders for ready mix customers.
 
Requirements
  • Answers the phones and places new orders
  • Must be able to type 30-35 WPM
  • Call customers as needed for dispatchers
  • Responsible for total customer satisfaction
  • Speak to our customers in a positive and friendly manner
  • Answer customer’s questions on  concrete products
Minimum Education and Experience
  • High school degree or equivalent
  • Experience in the ready mix concrete industry and strong understanding of concrete, admixtures and aggregate
  • 1-3 years of related experience using COMMAND data dispatch system
Knowledge, Skills and Abilities
  • Strong computer, phone and customer service skills
  • Excellent communication and organizational skills
  • Ability to multi-task in a fast paced environment
  • Willing to work various hours including overtime
  • Ability to maintain composure in all situations and not become defensive or irritated
  • Knowledge of the Northern Arizona and surrounding geographic area
  • Bilingual preferred

Equal Opportunity Employer/Veterans/Disabled

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