Description

• Interview consumer loan applicants.  Assist member in completing loan applications over the phone and/or electronically.
• Collate, analyze, and evaluate information & documentation in support of loan applications.
• Evaluate borrower Character, Collateral, Capacity to Repay, and Credit position as a part of loan decisioning process based upon individual circumstances. 
• Calculate debt-to-income ratios, collateral needs, and payment plans on consumer loan applicants.
• Correspond with members, applicants, and creditors to resolve questions regarding application information.
• Provide information on consumer loan products that best meet the member’s individual needs and circumstances.
• Help recommend the structure of loan pricing, terms, and amounts for individual borrowers.
• Recommend loan approval/denials, counter-offers, and deviations from conventional loan structure and pricing.  Manage loan closing process with customers.
• Consult with members and the public about asset purchase, credit management, budgeting, debt restructuring, and financial planning issues.
• Notify applicant of loan decision. Inform prospective borrowers of loan commitments. 
• Review regulations as they apply to installment loan security agreements.
• Make outbound calls to members to solicit loan applications.
• Provide exceptional member service to our members.
• Abide by all applicable policies, procedures, and regulations.
• Work proactively to build relationships necessary to meet set goals for the position.
• Effectively assist members through the loan application and approval process, educating them about loan issues as needed.
• Effectively prepare loan documentation for processing, ensuring it is complete and accurate.
• Assist in managing risk through diligence in the information gathering process.
• Provide timely, service-oriented feedback to applicants regarding the status of their loans.
• Perform assigned loan prospect calls to assist in meeting goals for the position.

• Knowledge of the consumer loan application process.
• Knowledge of consumer credit.
• Ability to collate and analyze individual borrower financial information.
• Receive inbound calls and internal referrals to help members with loan products or service-related issues.
• Collaborate and partner with other departments such as Underwriting and Loan Servicing for fulfill loan requests.
• Evaluate information and make recommendations regarding loan pricing, structure, amounts, terms, debt restructuring, and loan modifications as appropriate.
• Ability to recommend loan approvals, denial, and counteroffers based upon analysis of individual facts and circumstances.
• Ability to build rapport, explaining product features & benefits, and persuasively communicate.
• Skills in developing business.
• Sound PC computing skills, including MS-Office and loan application software.
• Strong problem-solving skills.
• Ability to build credibility and trust.

• High School Diploma or equivalent required. College Degree in Business Administration, Marketing, Sales, or Finance desired.
• Previous Consumer Lending, Banking, Financial Consulting, or Sales experience desired. 
• Experience working in a face-to-face customer service/sales environment.
• Experience making outbound calls to solicit business.
• Experience working in a process-oriented environment with importance placed on attention to detail.
• A record of success in meeting set, external goals for productivity.

• Long periods of sitting will occur regularly.
• Occasional lifting and/or moving 15 lbs or less.
• Use of a computer and telephone required.
• Occasional bending, stooping, or crouching may be required.