Software Application Support Specialist
We are looking for Software Application Support Specialist to strengthen our team in Helsinki!
At Management Events, we are committed to delivering top-tier software experiences to both our internal teams and global customers. As a Software Application Support Specialist, you’ll be a key player in ensuring optimal performance and services of our software applications toward internal colleagues and external customers. You’ll handle level 1 and level 2 technical support for of the company’s software applications.
Your key responsibilities:
- Provide prompt, professional support to internal and external users, diagnosing and resolving software issues
- Escalate unresolved issues to the appropriate development teams, ensuring detailed information and documentation is provided to the development teams
- Collaborate with development teams on issue resolution and communicate resolutions and updates to users.
- Deliver user trainings and provide end-user support to help customers and internal teams understand software features and functionality
- Work with cross-functional teams to identify and implement enhancements and improvements to the software applications
Your efforts will have a direct impact on the stability, performance, and user experience of our products we develop for Management Events’ customers and internal employees.
What we’re looking for:
- Experience in software application support or a similar technical support role is highly appreciated.
- Strong problem-solving skills with the ability to troubleshoot and diagnose software-related issues
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Strong experience with relational databases (MySQL, MariaDB).
- Familiarity with support ticketing systems and incident management tools (Zendesk, Service now, Jira etc..)
- Knowledge of SQL and experience in querying databases for troubleshooting purposes.
- Ability to manage multiple priorities in a dynamic environment.
- A collaborative mindset with a passion for sharing knowledge and working in diverse teams
- Experience working with multicultural and remote teams is a plus.
- Knowledge or certificate like ITILv3 is highly appreciated.
About Management Events
As Management Events successfully turned the concept virtual, now we aim at taking our concept to the next level to capture the opportunities to accelerate our growth! We have operations and operations in the Nordics, Benelux, DACH and South-East Asia, employing our staff of 250+ employees, generating annual revenue of 30+M€. We serve customer base across the globe via our virtual platform.
About Our Software Development Team
We currently have 25 members. Our designers and many of our developers and testers are from our outsourced partners from different locations of the world. Though efficient, our growing business demands increased delivery capacity.
We follow Scrum framework to organize our work and aim for "delivery of values" and "continuous improvement" as a team.