Description

• Positive and Inclusive Environment: 
• Be part of a positive and inclusive work environment that fosters growth and development.
• Supportive Team: 
• Join a team that values collaboration and support, creating a rewarding workplace.
• Access to Resources and Training: 
• Enjoy access to excellent resources and training, empowering you to enhance your skills.
• Competitive Compensation: 
• Highlight any competitive salary or benefits package offered.
• Professional Development: 
• Mentor opportunities for continuous learning and career growth within the company.
• Stability: 
• MacAllister has been in business since 1945!

• Delegate work assignments, motivate, and provide coaching for the Technicians in the shop. Ensure teammates are engaged and answer questions as needed.
• Assist with training new hires on job tasks and process and procedures. Monitor and ensure technical skills are developing.
• Coordinate workflow by assigning jobs to the appropriate Technicians according to the Technician’s schedule and expertise. Communicate expectations of time/completion and ensure that jobs are completed within the required time frame.
• Assist Technicians in completing assigned work of repairs, service maintenance and/or verifying routine maintenance verses customer damage including assisting with repair related problems; verifying the quality of work by setting high quality standards of repair and measuring conformance for the standards.
• Maintains the shop area and equipment, including keeping the shop area and equipment clean, organized and in good working order and suggesting equipment replacement when needed to ensure safe working conditions.

• Knowledge, skills and abilities typically acquired through a high school education or the equivalent with additional training preferred through a vocational school. 

• 3 years of work-related experience in an industry-related technical/mechanical function; supervisory experience and knowledge of shop tooling procedures preferred.
• Strong communication skills, including verbal, written, non-verbal, listening and presentation skills 

• Ability to conduct self in a professional manner and assist with conflict resolution.
• Able to articulate specific equipment problems in detail to management, peers and/or customers.
• Strong knowledge of the product and a good knowledge of the product market with a strong respect for the Caterpillar/vendor influence.
• The ability to uphold professionalism with both internal and external customers, including courteous treatment of peers, management, and customers.
• Strong mechanical aptitude.
• Good problem solving, diagnostic and troubleshooting skills with the ability to interpret and apply policies, procedures and guidelines and basic understanding of warranty administration.
• Moderate computer skills, including experience using Microsoft Office.  Moderate experience using database systems.
• A working knowledge of safety rules, laws and regulations concerning engine service, hydraulics, electrical, technical functions of various components and tooling procedures and capabilities.