Service Desk Administrator

Information Technology Minneapolis, Minnesota


There’s public. There’s private. And then there’s LURIE.™

Lurie, LLP is seeking bright, motivated and service minded Internal Technology Service Desk Administrator. As a Service Desk Administrator, you will be responsible to provide information technology service desk support to all employees and clients. Respond to incoming service desk requests for assistance with desktop hardware, software and mobile devices. This would include identifying, troubleshooting, and resolving moderately complex requests as well as provide an exceptional user experience to our staff and clients.

Essential Job Functions:
Provide Desktop and operational support to assigned site and remote offices.

Install, configure, maintain and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.

Provide accurate and creative solutions to use problems of a moderate and complex nature and ensure and assist in timely resolution of user and support issues across company sites.

Contribute to team success by sharing knowledge / experience verbally and through documentation of knowledge in knowledge base.

Assist in maintaining software and workstation image management, including the use of image development software to perform imaging tasks for workstations

Provide Support to distributed desktop/networking environment including installation,k testing, repair and troubleshooting for stand-alone & networked desktop/laptops, printers, and other computer peripherals.

Perform technical, operational, and training support to user's on-site & remote desktop hardware and software packages.

Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems and participate in the evaluation of system configuration and software.

Continually look for opportunities to improve work process, environment, efficiency and effectiveness to enhance the User experience.

Ensure all Service Desk are accurately documented and resolved in a timely manner according to SLA severity.

Work with the IT team to test and implement new systems, processes and procedures.

Education And Experience:

2yrs. Related IT help desk experience preferred
2 yrs. Experience with Microsoft Desktop & Server Operating Systems
2 yrs. Experience with Microsoft Office Suite
2 yrs. Experience with Microsoft: ADFS, Office 365 & Intune
1 yr. Experience on managing mobile devices ie. Microsoft, iOS and Android
2 yrs. Hardware configuration and setup expertise
- 1 yr. Enterprise backup software experience ie. Veritas, Symantec or CommVault.
-Experience working in a professional services environment and on accounting software a plus.
-Basic knowledge of Desktop Imaging via SCCM
-Experience with Microsoft SharePoint, Skype for Business, SCVMM or SCOM a plus
-Basic understanding of Networked printers, Scanners, Multi-function devices
-Associates degree preferred

-Detail oriented, excellent written and verbal communication skills requires
-Must demonstrate ability to work both independently and cooperatively in a team as needed and follow-up towards the successful completion of assigned taks.
-Strong orginizational skills
-Ability to manage multiple projects
-Working knowledge of Windows 10 Operation System and Windows Office Products.
-Able to lift 50lbs

Lurie LLP is an equal opportunity employer. Veterans, women, persons of color, members of the LGBTQ community, and individuals with disabilities are strongly encouraged to apply.