Service Specialist
Description
POSITION PURPOSE
The Mechanical Service Specialist supports Service Operations in the organization of the schedules of the workmen and the customer, the prompt distribution of materials, and the electronic, paper, and telephone communication between the company and purchasing party. The Service Specialist maintains the flow and efficiency of completing the operations process. You will utilize technical knowledge with the Customers and technicians to help troubleshoot problems that arise.
Compensation Range: $40 - $49 per hr. plus potential profit share.
Benefits: Medical, Dental and Vision Insurance, Basic Life, Short-Term and Long-Term Disability (100% paid by LONG), Voluntary Life Insurance, Accident and Critical Care Insurance, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit sharing/Bonus Program, Paid Time Off (beginning day one), Paid Community Service Day, 8 Paid holidays, Pet Insurance, Legal and IDShield benefits.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties or tasks may be assigned as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential duties and responsibilities include the following:
- Communicates to service operations immediately when schedules change or requests cannot be accommodated
- Creates task sheets to incorporate specific requirements for each piece of equipment
- Receives sales' service quotes, sets up all service in the accounting system and shared folders
- Maintain accurate records of service requests, system repairs, and technician schedules.
- Monitor, track, and provide regular updates and communication with the customers on the status of service requests status and repairs.
- Works with the Warehouse Administrator to order service equipment and materials as required
- Assures that no work is performed outside contractual obligations without compensation. While also ensure all cost are captured and documented
- Provides sales with qualified leads and alerts sales about competitive sales efforts
- Schedules service to satisfy contract requirements and optimize resource utilization while monitoring customer satisfaction
- Coordinates with service operations and confirms the time a service technician has been scheduled to perform the required work
- Other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to do so. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This includes the following:
- 2 year business degree and 5 years of related HVAC work experience or 10 years related HVAC work experience
- High computer literacy and proficiency with Microsoft Outlook, Word, and Excel
- Capability to communicate effectively, both verbally and in writing
- Ability to handle a heavy work load of calls while maintaining a high degree of accuracy
- Strong attention to detail and accuracy
PREFERRED QUALIFICATIONS
- No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Working Conditions
The working conditions/requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
- Ability to lift 25 lbs. from floor to countertop and countertop to floor
- Routine sitting, lifting, bending, and kneeling
Environment:
- Indoors and outdoor environment
Hazards
- None
COMPETENCIES
To perform this position successfully, an individual must display the following leadership qualities and/or be able to work within the following supervisory relationships.
- LONG expects its employees to understand and meet customer needs, collaborate effectively with colleagues, manage potential hazards and risks, and engage with and contribute to the community. These values are a part of our core values which are used as performance metrics and are an integral part of the company culture.
At LONG Building Technologies, we don’t just accept difference - we celebrate it and we thrive on it for the benefit of our co-workers, our customers and our company. We are proud to be an equal opportunity employer and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
LONG Building Technologies, Inc. is an Equal Opportunity Employer.