Careers
Solutions Engineer
Description
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
The Solutions Engineering Team:
In the heart of Logitech for Business North America, our Sales and Channel Solutions Engineering team blends innovation with camaraderie, uniting tech enthusiasts who excel in both Channel and Sales Engineering to support our direct customers and cherished channel partners. Our engineers are not just tech experts; they're the cornerstone of the Logitech for Business ecosystem, closely collaborating with the Sales and Channel Account teams to amplify the Logitech brand from the first interaction to enduring partnerships.
Our SEs are the masterminds behind ensuring that every aspect, from design to sales, resonates with the Logitech ethos, fostering meaningful connections along the way. It's about igniting a shared enthusiasm for Logitech's innovative solutions among all our stakeholders. What sets us apart is our commitment to continuous learning and knowledge sharing, whether through comprehensive guides, collaborative workshops, or insightful one-on-one conversations.
This culture of collective growth and improvement doesn't just enhance our team's expertise; it enriches our entire channel network, ensuring every touchpoint with Logitech is not only satisfying but genuinely engaging. This is how we guarantee that every stakeholder, from our partners to the end users, not only finds value in our offerings but also shares in the excitement of the Logitech experience.
The Solutions Engineering Role:
We are seeking an experienced Solutions Engineer with a strong understanding of Channel and Direct customer engagement experience to enhance our North America Logitech for Business team, focusing on Logitech Video Collaboration and Personal Workspace solutions within our emerging channel partners and customer base. This role is pivotal in supporting our channel partners and mid-market sales teams.
In this role, you will be pivotal in aligning advanced technology with tangible business outcomes developing and refining collaborative solutions in conjunction with our Channel Account teams and Sales teams. Your involvement will be critical in creating and disseminating best practices, technical insights, and educational materials such as white papers and blog posts. Additionally, you will play a significant role in showcasing Logitech technology through various educational avenues, including workshops, user groups, internal and external events.
Your proficiency in articulating complex solutions to senior management and technical personnel within our partner and customer organizations will be essential. Your expertise will cultivate enduring technical partnerships, directing channel partners and customers toward solutions that are secure, cost-efficient, and reliable for meeting settings and personal work areas alike.
This position leverages Logitech's commitment to flexible work arrangements from home, tailored for Logitech's commitment to a Hybrid/Remote Work Culture. However, travel is integral to the role and a staple for facilitating personal connections with our partners and in-depth interaction with our technologies.
Your Contribution:
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate but Challenge. Decide and Just Do. These are the behaviors you’ll need for success at Logitech.
In this role, you will focus on the life cycle of some of our emerging channel accounts, SMB and Mid-Market Customers while balancing intercompany needs to help develop new processes and lift our channel and sales teams.
Partner and customer facing you will…
Technical Expertise and Support: Provide in-depth knowledge of video collaboration products and services, helping channel partners and customers to understand the solutions' features, advantages, and benefits. This involves detailed product demonstrations, training sessions, and technical presentations
Solution Design and Customization: Work with channel partners and sales reps to assess customer needs and design tailored video collaboration solutions. This might involve integrating various hardware and software components to meet specific client requirements
Demo Expert: Leading channel partners and customers through thoughtful and articulate demonstrations of our products and services and developing best practices. This role does require you to maintain and improve a home setup of Logitech gear
Sales Assistance: Assist channel partners and account reps during the sales process by answering technical questions, addressing concerns, and helping to overcome objections that might arise from potential customers
Grow the Channel: Provide channel partners with the tools, resources, and support to sell video collaboration solutions and personal workspaces effectively. This can include sales collateral, competitive analysis, case studies, and more
Channel Development: Help identify, recruit, and onboard new channel partners. Work with existing partners to deepen relationships, identify new opportunities, and increase sales through effective engagement strategies
Market Feedback Loop: Act as a liaison between channel partners, customers and the product development teams, conveying customer feedback and market intelligence to help shape future product developments and strategies
Compliance and Standards: Ensure solutions comply with relevant industry standards, regulations, and best practices. This can be particularly important in certain sectors, such as healthcare, education, and government
Innovation and Consultation: Keep up with the latest trends and technologies in video collaboration and communication, advising channel partners on innovative solutions that can give them a competitive edge
Internally facing you will…
Product Training and Certifications: The Solutions Engineer regularly participates in training sessions and obtains certifications for new and existing products. This ensures that SEs remains an expert on the products they support and is capable of providing the best advice and solutions to channel partners
Sales Strategy Development: Collaborating with channel, sales and marketing teams to develop and refine sales strategies that cater to the unique needs of the video collaboration market. This could involve identifying target sectors, understanding competitive landscapes, and tailoring sales pitches accordingly
Technical Documentation: You will adopt a consultative approach when creating, updating, and maintaining technical documentation such as product manuals, FAQ sheets, and troubleshooting guides. These documents are essential for both training purposes and as resources for channel partners
Internal Reporting and Analytics: Regularly analyzing sales data, partner performance, and market trends to generate reports that inform business decisions. These insights can help identify areas for growth, potential challenges, and opportunities for improving partner support. Experience in Salesforce reporting and dashboards is a plus
Product Feedback Loop: Gathering feedback from channel partners and customers regarding product performance, features, and potential improvements. This information is crucial for the product development team to prioritize updates and new features
Cross-Functional Collaboration: Working closely with various internal teams, such as product development, marketing, and customer support, to align on company goals, share knowledge, and ensure cohesive strategies across departments
Process Optimization: Continuously reviewing and improving internal processes related to partner management, sales operations, and technical support. The goal is to increase efficiency, reduce response times, and enhance partner and customer satisfaction
Market Research and Competitive Analysis: Keeping abreast of industry trends, new technologies, and competitor activities. This involves conducting research and analysis to understand how these factors impact the business and how to adapt strategies accordingly
Internal Training and Knowledge Sharing: Leading or participating in knowledge-sharing sessions within the organization. This helps disseminate valuable information across teams, ensuring everyone is informed about the latest product features, sales tactics, and market insights
Key Qualifications:
For consideration, you must bring the following minimum skills and behaviors to our team:
Skills:
Product Knowledge: In-depth knowledge of video collaboration technologies, including hardware (cameras, microphones, displays) and software (video conferencing applications, collaboration tools)
Excellent knowledge of technology and platforms, emphasizing Microsoft Teams, Zoom, and Google in an enterprise environment
System Integration: Ability to design and integrate complex video collaboration solutions that may involve various third-party hardware and software components, ensuring compatibility and performance
Multiple years of Sales Engineering and technical IT/AV experience or equivalent.
Networking and IT Skills: Understanding of IT networks, cloud services, and basic cybersecurity principles to effectively integrate and troubleshoot video collaboration solutions in diverse IT environments
Demonstrate the ability to leverage technology to develop innovative new solutions that have scaled as the company has transformed into new ways of delivering value to customers
Ability to work with product leaders and influence the business and product outcomes using technology
Experience working effectively across internal organizations and with enterprise customers in the region
You demonstrated the ability to think strategically about business, product, and technical challenges and assist your sales counterparts to best position Logitech
Technical knowledge of Enterprise Networking, Security, and Collaboration architectures, including Video, Management, and Cloud
Industry experience, knowledge of our competition, market growth, and value USB devices bring to the conference space
Passion to be on a team with the vision to enhance the culture through how we communicate, connect and collaborate
Professional Certifications:
Industry Certifications: Certifications from recognized industry bodies or technology vendors in networking, video technologies, or related fields (e.g., AVIXA, CompTIA Network+, Cisco certifications, Microsoft certifications) can significantly enhance a candidate's qualifications
Sales and Technical Training: Proven experience in sales methodologies, technical sales, and partner management can be advantageous
Soft Skills:
Communication: Excellent verbal and written communication skills to effectively convey technical information to non-technical audiences, conduct training, and foster strong relationships with channel partners
Problem-Solving: Ability to troubleshoot issues, think critically, and provide effective solutions in challenging situations
Adaptability: Being flexible and adaptable in a rapidly changing technology landscape
Teamwork and Collaboration: Ability to work collaboratively with internal teams and external partners, fostering a positive and productive working environment
Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!
This position offers an annual OTE (base + variable) of typically between $ 110K and $ 241K dependent on location and experience. In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills.
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible .
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