DevOps Service Desk Engineer

Information Technology Seattle, Washington


Description

DevOps Service Desk Engineer

Greater Seattle Area


About the role….

Logic 20/20 is looking for a few DevOps Engineers to join our team. Our client is looking for Service Desk DevOps Engineers to provide operational support of their AWS-based core social media infrastructure.

Within the team structure, you will have a key role in increasing the system’s reliability, scalability and reduce operational overhead through automation.

 

In this role, you will put to use a diverse set of technical expertise; including DevOps tooling, troubleshooting and debug skills, cloud computing, coding/scripting and infrastructure engineering to provide outstanding customer experiences. Beyond your technical qualification, you will also have a healthy combination of cross-group collaboration skills, communication and relationship building skills. 

 

About you…



Cloud DevOps experience of at least three (3) years; specifically AWS.


DevOps Experience (two or more of):

  • CI/CD Pipeline experience (e.g. Jenkins, Bamboo)
  • Some knowledge/experience with microservices and use of containers (e.g. Marathon/Mesos, Kubernetes)
  • Logging and Monitoring Telemetry (e.g. ELK, Splunk, App Dynamics, Grafana, CloudWatch)
  • Kafka
  • Cassandra


Service Desk Experience:

  • Good communication skills (both verbal and written) are essential
  • Experience with Jira and some sort of helpdesk tooling (Remedy, PIER, ServiceNow)
  • Knowledge of ITIL (IT Service Management) – incident management, problem management, release management.


We're focused on those with strong communication, troubleshooting and service management skills and are targeting some level of AWS experience.
 
Do you also have a demonstrated ability to learn new technical concepts, combined with a high degree of intellectual curiosity?   Come join us...


About Logic20/20. . .
 

Logic20/20 is one of Seattle’s fastest growing full-service consulting firms. Our core competency is creating simplicity and efficiency in complex solutions. Although we make it look like magic, we succeed by combining methodical and structured approaches with our substantial experience to design elegant solutions for even the most intricate challenges.  Our rapid growth is in response to our ability to deliver consistently for our clients, which is directly related to the quality of the people we hire. 

The past three years, we’ve been in the top 10 “Best Companies to Work For”. Our team members are highly self-motivated, comfortable conceiving strategies on the fly, and enjoy working both individually and as part of a team.  Our environment is very high-energy and demanding, and individuals with remarkable enthusiasm and a can-do attitude are joining our team.  We have lots of fun, focus on our employees and our clients, and work to bring our best to every opportunity.