Site Reliability/DevOps IVR Support Engineer

Technology Consulting Seattle, Washington


About the role…. 

Logic20/20 is looking for an experienced team of Site Reliability Engineers to join our ongoing support and sustainment of IVR (interactive voice response) systems for key operations and business units throughout an enterprise wide environment.  

Our project scope covers application assessments on both upstream and downstream applications that ultimately impact user experience. Services include documentation, tier II/III incident management, maintenance/patching reboots, system health checks, enhancements, engineering/creation of a knowledge base and dashboards, analysis/design and implementation of script and config changes, 

Within the team structure, you will have a key role in increasing the system’s reliability, scalability and reduction of operational overhead through automation.

About you…

  • Avaya and/or Cisco telecom platforms
  •  DevOps environment experience of at least two (2) years; CI/CD
  • You're highly communicative with IVR/VXML experience
  • Experience with automated testing tools and application performance tools
  • Knowledge of ITIL (IT Service Management) – incident management, problem management, release management.

We're focused on those with strong communication, development production support and AWS cloud deployment experience.

Do you also have a demonstrated ability to learn new technical concepts, combined with a high degree of intellectual curiosity?   Come join us...

About Logic20/20. . .

 Logic20/20 is one of Seattle’s fastest growing full-service consulting firms. Our core competency is creating simplicity and efficiency in complex solutions. Although we make it look like magic, we succeed by combining methodical and structured approaches with our substantial experience to design elegant solutions for even the most intricate challenges. Our rapid growth is in response to our ability to deliver consistently for our clients, which is directly related to the quality of the people we hire.

 The past three years, we’ve been in the top 10 “Best Companies to Work For” …. why? Our team members are highly self-motivated, comfortable conceiving strategies on the fly, and enjoy working both individually and as part of a team. Our environment is very high-energy and demanding, and individuals with remarkable enthusiasm and a can-do attitude are joining our team. We have lots of fun, focus on our employees and our clients, and work to bring our best to every opportunity.