Billing Specialist

General and Administrative San Francisco, CA - California


About LiveVox

LiveVox is a leading provider of cloud contact center and customer care solutions, managing more than 12 billion interactions annually. With 15+ years of pure cloud expertise, we empower effective channel of choice engagement strategies and enable our clients to excel in changing business environments. In the last several years, we expanded our best in class ‘4-clouds’ telephony platform into a comprehensive, omni-channel solution suite, including Workforce Optimization (WFO) and CRM. LiveVox is now the best positioned solution for the $25 Billion midmarket and enterprise market, where customers are demanding a fully integrated, cloud-based, omni-channel customer care platform. We have over 450 employees globally and are rapidly growing in every department. Headquartered in San Francisco, our teams are located across the US, India, and Colombia. Come join our growing team! To learn more, visit


Position Overview

We are seeking a Billing Specialist to join our team in San Francisco.  This is a great opportunity to join an enthusiastic accounting team at successful high growth cloud software company, where your ideas and contributions will be valued.  This is a key position within LiveVox’s Accounting Department that will interact with Sales, Sales Ops, Professional Services and customers and others, with core responsibility for billing and accounts receivable management. 


Key Responsibilities and Impact

  • Validate invoicing data and propriety of new customer setup, customer subscriptions and other items.
  • Prepare invoice upload file and generate invoices.
  • Ensure invoices are prepared in accordance with contractual terms and appropriate documentation exists.
  • Ensure accounts receivable and revenue transactions are recorded accurately and timely.
  • Verify appropriateness of and process customer refunds, credits and small balance write offs.
  • Ensure Zuora maintains up to date contractual information.
  • Work with Sales and customers, and via Avalara CertCapture, to obtain multiple points of use certificates.
  • Ensure customers are properly invoiced for sales tax using Avalara AvaTax.
  • Serve as a point of contact to resolve billing questions that arise internally and externally
  • Escalate accounts receivable issues as appropriate.
  • Prepare collection packages for legal action.
  • Provide accounts receivable and other metrics.
  • Complete month-end and quarter-end close assignments.
  • Work with others in Finance to explain fluctuations in accounts receivable and revenue accounts.
  • Assist with annual external audits.
  • Ad hoc projects.


Required Experience and Qualifications

  • A strong work ethic, a positive customer services attitude and a high level of energy.
  • Meticulous attention to detail and accuracy to ensure integrity of LiveVox’s financial reporting.
  • Highly-developed organizational and follow-through skills, and the ability to manage competing priorities.
  • Ability to work effectively to meet deadlines.
  • Strong analytical and problem-solving skills; good judgement.
  • Excellent written and verbal communication skills, including the ability to interact effectively with customers and all levels throughout the company.
  • Desire and ability to grow professionally as the company grows and opportunities present themselves.
  • 1+ years of professional experience relative to this role.
  • Associates, Bachelor’s degree, or equivalent work experience in Accounting, Finance or Business Administration, preferred.
  • Experience with NetSuite, Zuora, Avalara AvaTax and CertCapture and Salesforce, desired.
  • Experience reviewing and interpreting sales contracts and translating them to invoicing.
  • Experience working in a technology company, preferably with a SaaS business model.
  • Knowledge of GAAP and exposure to revenue recognition.
  • Strong Microsoft Excel and Word skills.


Important Facts about LiveVox as an Employer

LiveVox is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. We're always looking to bring smart, talented people with diverse backgrounds, interests and experiences to join our team. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.