Implementation Engineer

Professional Services Bangalore, Karnataka


Description

Position Summary

This position is Responsible for setup and installation of technical systems, applications, or process designed for clients purchased technology and business process solutions. Works on clients’ requests to manage initial access, map and transfer data and coordinate with client hands off. Troubleshoots functionality of configured systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work as support directly with client services and provide support remotely. 

Duties and Responsibilities 

  • The main job of a IS1 is to work as per the guidelines and instructions of his manager and deliver to the best of his abilities. 
  • (S)He might have to assist his seniors in handling the new client requests and implement them using our product and make sure the QA is done as per the requirements. 
  • (S)He should be able to understand the existing product features in force in the company to make them more feasible work as per the need of the client. 
  • (S)He might be given some basic guidelines and expected to showcase his problem solving if some workaround is needed for the client requests using skills of scripting/coding on them. 
  • (S)He might have to conduct sampling activities and take decisions on them along with the consent of his manager/Team lead. 
  • (S)He may need to gather information relating to the latest versions/technology and pass them to the team for incorporation. 
  • The resource should be willing to work in shifts for handling the clients request and changes. 

Skills and Specifications 

  • (S)He must be able to work in a team 
  • (S)He must understand complex scenarios and decode them with ease 
  • (S)He must have great interpersonal skills 
  • (S)He must be a quick observer and ready to learn new things. 

Education and Qualifications 

  • (S)He must have a degree in the computer science stream with general knowledge of Computer programming/SQL and scripting.

LiveVox is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires an accommodation, please let us know. We're always looking to bring smart, talented people with diverse backgrounds, interests, and experiences to join our team.