Solution Designer

Professional Services Alpharetta, GA - Georgia


Description

Solution Designer

 

Position Overview

The Solution Designer is integral in the client life cycle at LiveVox. You will play a key role in the client onboarding process onto the platform guiding clients through demos, helping them scope the solution that is right for their business, and training the client on how to use the solution. You will play an essential role in helping to design core building blocks that make up the technical solution for clients by producing a flexible solution design that meets the client’s business requirements.

 

Key Responsibilities and Impact

  • Deliver customized product demos to potential clients introducing the LiveVox Contact Center Product Suite enabling Sales to achieve a positive contract conversion rate.
  • Create and deliver customized demos to potential clients supporting the Sales and the lead Generation Team to effectively position LiveVox as a solution.
  • Understand customer business goals and effectively partner with internal and external stakeholders to support delivery of LiveVox Solutions to meet client business requirements.
  • Provide effective solution guidance within a Client Implementation Project by understanding the LiveVox long term solution strategy, allowing customers to add future product features as they become available in the LiveVox Platform.
  • Deliver Instructor-Led and Virtual Trainings Sessions to Clients and internal LiveVox Team Members promoting a greater understanding and adoption of the LiveVox Product Line.
  • Work in partnership with Product Management, Marketing, Sales, Implementation Services and Engineering providing insight into customer feedback on LiveVox product offerings to help accelerate innovation.
  • Assist LiveVox Project Management Team to ensure launch preparedness of client solutions for smooth onboarding and increased customer satisfaction 
  • Provide on-site or remote launch support for clients to ensure a smooth onboarding and strengthen partnerships
  • Develop account loyalty by becoming a ‘Trusted LiveVox Advisor’ to the client through the collaboration of delivering LiveVox Products to meeting the customer’s operational needs.

 

Required Experience and Qualifications

 

  • BA/BS degree or equivalent work experience
  • Minimum three years call center operations experience.
  • Preferred: One-year minimum experience with LiveVox platform.
  • Proven experience developing and delivering E-Learning, Instructor-Led, and Virtual Training content
  • Ability to deliver product demonstrations and technology-based training presentations to different levels of personnel. 
  • Ability to work collaboratively and effectively within a team environment
  • Attention to detail and excellent follow-through
  • Excellent writing and editing skills
  • Self-initiation and ability to work independently
  • Excellent organizational skills
  • 20% Travel to meet with Customers on site at their locations.
  • Proficiency in all MS Office products
  • Knowledge of Camtasia, WebEx, Zoom, and Skype
  • Knowledge of Salesforce

 

Important Facts about LiveVox

LiveVox is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. We're always looking to bring smart, talented people with diverse backgrounds, interests and experiences to join our team. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.