Senior Technical Documentation Specialist

Product Development Bangalore, Karnataka


Description

Position Summary

LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 9 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer’s channel of choice.

The LiveVox Technical Documentation team develops high-quality, user-centric content for LiveVox customers. As a Senior Technical Documentation Specialist (TDS) on our Technical Documentation team, you will follow our style guides to create clear and concise information to help LiveVox customers configure and use the LiveVox platform and other associated LiveVox products. You will collaborate with fellow writers and internal business partners such as product managers, software development engineers, QAs, and client services teams to develop strategy and content. You will participate in creating high quality user manuals, training guides, release notes, online help, context-sensitive help, web pages, and videos, while working independently on multiple projects.

Key Responsibilities

Working directly for the Senior Manager, Technical Documentation, the Senior Technical Documentation Specialist will exhibit:

  • Outstanding skills in writing about complex technical concepts to a variety of audiences.
  • Strong experience of technical documentation in a similar role.
  • Ability to be self-directed and effective working independently, yet equally comfortable contributing in a global team environment.
  • Ability to interact with different business groups and scope documentation assignments.
  • Ability to conceptualize and execute projects, with a strong bias for action and the ability to prioritize and meet deadlines
  • Precise documentation and excellent communication skills.
  • Affinity for technology and a proven experience working with Content Management Systems (CMS).
  • Strong knowledge of Darwin Information Typing Architecture (DITA).
  • Strong attention to detail and organizational skills

With new programs, products, and strategies being developed and launched all the time, the opportunities for imaginative and innovative thinking and content strategy are endless.

This position will be located in Bangalore, India.

Required Qualifications

  • Bachelor’s degree in English, communications, linguistics, or related field
  • 6-10 years’ experience as a technical writer or content strategist
  • Exceptional English writing, communication, and editorial/peer review skills.
  • Strong experience writing using a corporate style guide and following documentation processes
  • Excellent knowledge of Content Management Systems (CMS) like Jira and Confluence, and markup languages such as HTML or XML
  • Experience managing content projects end-to-end and coordinating with cross-functional teams
  • Strong knowledge of Agile SDLC and DDLC environments
  • Strong knowledge of Technical Writing and Information Mapping Principles
  • Strong knowledge of Darwin Information Typing Architecture (DITA)
  • Flexible to work across different time zones
  • Experience working with product and UI designers and writing UI text
  • Experience working as part of a global team supporting multiple languages
  • API documentation, Pendo guided navigation, and SEO experience is a plus

LiveVox is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. We're always looking to bring smart, talented people with diverse backgrounds, interests and experiences to join our team.