Customer Support Rep

Customer Support Norcross, Georgia


Description

If providing amazing customer service is a “thing” for you; if you are one of those people whose goal is to make others happy; if you can remain calm when others around you are losing their mind -- then you may be our kind of crazy.

What You'll do 

This frontline team within our Customer Support organization acts as a liaison with our customers, answering questions about everything from “how do I change my password” to “why can’t I teleport to my friend’s location?” and everything in between.
  • Respond to customer inquiries regarding billing, product features, and account access via support ticket, live chat, and telephone
  • Collaborate with other aspects of the Customer Support team to address sensitive customer issues
  • Serve as point of escalation for complex or unusual issues
  • Drive ongoing improvements to customer satisfaction.
  • Other duties and special projects may be assigned.
What You'll Need
  • Excellent communication skills including; verbal, written and listening.
  • Strong organizational skills, able to multi-task, work under pressure and communicate with multiple individuals at once.
  • A second language is an advantage (particularly German, Spanish, French, Portuguese or Italian).
  • Patience and the ability to understand the unique needs of our Residents and provide solutions.
  • Demonstrated ability to work as part of a team, to integrate with others and to show personal initiative when called for.
  • A well-developed sense of humor, a thick skin and a positive outlook are all good traits to have.
  • Flexibility to work weekends, evenings and non-traditional hours.
  • Minimum 6 months experience in customer support or a related field; experience in the gaming industry is a plus.
  • High school diploma required; college degree or some college preferred, but willing to consider candidates with commensurate work experience.