Dispatcher - Field Service

Store Operations Langley, BC

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Description

Kal Tire is looking for a Dispatcher to support our Field Service Team at our 98th Avenue North Langley location. 

In this role, you’ll learn Kal Tire systems, speak with customers, create work orders, and efficiently dispatch the Field Service Team based on priority while collaboratively with the Store Operations Team to ensure Kal Tire processes and procedures are followed.

Your strong geographic understanding of the Lower Mainland will help with getting our Team to our customers on the road who need us. If you have dispatch experience, are seeking a supervisory position, and are familiar with the Vancouver and Lower Mainland area, reach out today.

Key Highlights 

  • Work in a collaborative Team environment.
  • Providing service quotes, and processing sales transactions.
  • Become a product and service expert.
  • Provide information about work orders and relay notes to drivers.
  • Schedule truck maintenance
Why Kal Tire

  • This position pays $26 per hour, we offer a clear path for career advancement with wage increases along the way. 
  • Comprehensive benefits package, including dental, vision, medical, massage therapy, and Employee Assistance Program. 
  • Profit sharing program and RRSP matching. 
  • Paid training period. 
  • A perks program that offers employee discounts on tires, services, and more. 
  • Opportunity to work with a well-established Canadian company.  
  • Clear advancement opportunities at every level.  
Day to Day Responsibilities  

  • Take incoming calls and emails from customers who require service work. 
  • Maintain a positive, collaborative, supportive workplace environment while supervising the Field Service Team.  
  • Learn internal Kal Tire software systems and manage multiple computer programs simultaneously including Microsoft applications such as Excel.   
  • Prioritize and monitor incoming dispatch requests and Team Members out on calls.
  • Collaborate with the Field Service Team to increase efficiencies.  
  • Able to work full-time hours Monday-Friday day shifts.  
Success & Qualifications

  • 2 years of experience in dispatch or a related field. 
  • A demonstrated understanding of the automotive or related industry.  
  • A history of creating and building long-term customer and team relationships. 
  • You are looking to grow into a management-level position through an organized training program. 
Hiring Process   

Upon shortlist, you will be contacted by a member of our team and invited to an onsite interview with a possible walkthrough of the store including the service area so please dress accordingly. Additionally, as part of our standard hiring process, prospective Team Members at the job offer stage will be requested to undergo a Canadian criminal record check, candidates must be legally eligible to work for any Canadian employer to be considered for this position at this time.   

Our Inclusive Culture 

At Kal Tire, we're dedicated to creating a workplace where everyone feels valued, included, and empowered to succeed. We believe in the strength of diverse perspectives and skills. We encourage applications from candidates of all backgrounds, identities, and experiences.   

Solving our customers’ automotive challenges and making a positive impact - It’s how we roll, and it’s been that way since Tom Foord opened the doors to Kal Tire in 1953 in beautiful Vernon, BC. Over the years, we’ve become a trusted partner for large and small industries and fleets across Canada. Our customers rely on our expertise, our make-it-happen approach to service, and our lineup of the most trusted tire brands in over 260 retail locations coast to coast. Kal Tire is also the largest truck re-treader in Canada, with 11 retread facilities across Canada and internationally, and has a state-of-the-art tire recycling facility in Chile, where 40% of the weight of scrap tires is recycled to return to mines as an alternative fuel. In addition, Kal Tire’s Mining Tire Group is an international leader in mining tire service and supply, servicing more than 150 mine sites across five continents. Kal Tire offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices in compliance with the AODA and AMA. Accommodation requests can be made at any stage of the recruitment or employment process. Applicants are asked to make their needs/requirements known.

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