IT Technical Analyst

IT Corby, Northamptonshire


Established in Britain by Tom Joule nearly three decades ago, Joules is a true premium lifestyle brand with an authentic heritage. As a multi-channel brand with a global appeal, we carefully design clothing, footwear and accessories for women, men, children and babies – whilst our homeware, toiletries, eyewear and other new collections are constantly expanding.

 Working closely with our Infrastructure Solutions Architect, you will contribute to the design and delivery of technical projects related to both the Joules IT infrastructure and in support of projects related to Joules business systems. You will enhance the service from IT by developing a continuous improvement plan for products, tools and techniques. Additionally, you will support the handover of projects into production to deliver brilliant IT services fit for purpose.  

 The candidate

To be considered for our IT Technical Support Analyst job, you will be service and customer orientated and have excellent interpersonal skills to supply technical information to non-technical colleagues. You will have great attention to detail, accuracy and will be flexible to work unsociable hours as an inevitable part of the role. Crucially, you will have experience in supporting and implementing the following:

  • Microsoft Active Directory management, administration and support including Group Policy Configuration and Deployment.
  • Support, administration and management of Exchange 2010 or Exchange Online.
  • Support, administration and management of a virtualised environments such as Hyper-V and VMware vSphere.
  • Windows server 2008 and 2012 Deployment, support, administration and management.
  • Windows Desktop and Office support, administration and management including deployment via SCCM.
  • Microsoft System Centre (SCOM) and its use in monitoring and managing systems health
  • Network administration and support including TCP/IP, LAN infrastructure (switches, VLANS, firewalls), WAN infrastructure (Routers, MPLS, ADSL), Remote Access and wi-fi deployment and management.
  • Backup and SAN technologies, such as Barracuda and Nimble.

It would be highly desirable if you have experience working in a retail environment; or if you have experience implementing the following: Office 365, Shoretel, Virtual Desktop, Linux RedHat, or experience implementing Disaster Recovery and Business Continuity practices. 

What we offer:

  • 31 days Annual Leave (includes bank holidays)
  • Holiday Purchase Scheme
  • 50% clothing employee discount
  • Annual Clothing Allowance

A full list can be found here

This an amazing opportunity for the right individual to add value to one of the UK’s fastest growing, lifestyle brands, so if you do not want to miss out on being part of something special – click ‘Apply Now’.