Service Desk Team Leader

IT Corby, Northamptonshire


Description

Established in Britain by Tom Joule nearly three decades ago, Joules is a true premium lifestyle brand with an authentic heritage. As a multi-channel brand with a global appeal, we carefully design clothing, footwear and accessories for women, men, children and babies – whilst our homeware, toiletries, eyewear and other new collections are constantly expanding.

We are looking to recruit a Service Desk Team Leader to join the IT team at our Corby office. 

Purpose of the role:
The purpose of the role of the Service Desk Team Leader is to be responsible for all aspects of managing, supporting and developing Support Team members within Joules IT 1st Line Support Team to deliver an outstanding customer focused service. 

This includes the equipment procurement and price negotiations to ensure best value for business, successful management and delivery of new stores, store closures and relocations, full lifecycle management of all services associated with the process of new/existing Retail stores as agreed with Service Delivery Manager.

The Requirements

Demonstrable experience with the following:

  • MS Office 365, Windows 7/10, Apple Mac’s.
  • Practical use and knowledge of ITSM Tool’s, MDM Solutions, ITIL framework
  • Remote Support tools, SCCM. Active Directory/Exchange Online.
  • Knowledge and use of EPOS systems would be a great advantage.

What we offer

  • 31 days Annual Leave (includes bank holidays)
  • Holiday Purchase Scheme
  • 50% clothing employee discount, plus Annual Clothing Allowance

A full list can be found here http://bit.ly/joulesrb

This is an amazing opportunity for the right individual to add value to one of the UK’s fastest growing, lifestyle brands, so if you do not want to miss out on being part of something special – click ‘Apply Now’.