Implementation Manager- Professional Services- N.Y. & New Jersey Area

Customer Success New York, New York


Description

Who We Are: 

Recruiting technology has always been about innovation — the promise of sourcing and hiring great talent before the next guy. If, like us, you believe that hiring the best people is of the utmost importance, then you should expect technology with a laser focus on helping you find today's greatest candidates.

Delivering on the promise of innovation moves Jobvite forward every day. Jobvite serves companies with the highest expectations of recruiting technology and candidate quality.  Companies that value an easy-to-use applicant tracking system, social grown employee referrals, and positive candidate experiences choose Jobvite.

What you will do:

Jobvite is seeking an Implementation Manager to serve as a business partner to our users. You will implement our customers and ensure Jobvite creates value in their organization--exceeding expectations! 

You are a quick study who enjoys being in a fast-paced environment. You've supported and/or implemented business applications and have operational experience with SaaS systems. You thrive on customer delight. 

Responsibilities include:

  • Work with customers to understand goals and business processes
  • Provide expert knowledge of our application to the customer
  • During implementation, create project timeline and manage the project to meet deadlines and customer goals
  • Provide ongoing support to customers to ensure their success
  • Participate in the design of automating features in Jobvite
  • Drive to continually improve our internal process for customer care and adoption of Jobvite products
  • Identify, troubleshoot, and resolve issues encountered by users, confirm and report bugs
  • Document issues using case format in our CRM system and defects in our bug tracking tool
  • Act as a liaison between our Product Management and Engineering teams
  • Collaborate with other employees across all business departments by providing important customer feedback, process-improvement suggestions, new troubleshooting tips and other actions that involve improving Jobvite products
  • Develop and maintain technical solutions to be posted to both internal and external knowledge base
  • Up to 25% travel

Skills and Experience:

  • Prior applicable experience with named or dedicated accounts in a technical support or professional services environment
  • Excellent communication and presentation skills to effectively explain a solution to a customer's problems
  • Ability to multi-task and perform effectively under pressure
  • Technical competence including general understanding of IT and enterprise software, specifically ASP (“on-demand”, SaaS), networking, hardware, and implementations
  • A 4 year degree and minimum 2+ years of demonstrated industry experience
  • Working knowledge of enterprise integrations including batch interfaces and Web Services
  • IT systems and networking experience with exposure to underlying security issues
  • Demonstrated analysis, problem solving and troubleshooting expertise
  • Solid understanding of Internet technologies, web servers and web proxy servers
  • Comfortable interacting with all levels of management and roles within the client organization
  • Ability to effectively prioritize and escalate customer issues as required
  • Excellent communication and presentation skills to effectively explain a solution to a customer's problems
  • Detailed, organized and results oriented
  • Ability to learn and assimilate technical information quickly
  • Ability to manage to service levels and conduct regularly scheduled customer meetings
  • Willingness to work with customers globally
  • Enthusiasm, strong work ethic and a positive attitude
  • PMP, Jira, Confluence, Salesforce, and Jobvite experience a plus

What Will You Get:

  • Competitive salary
  • Medical/Dental benefits
  • Solid late stage stock options
  • PTO
  • Paid Holidays


                             Jobvite is an Equal Opportunity Employer.

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