CUSTOMER SERVICE REPRESENTATIVE

Customer Service Greeley, Colorado


Description

Position at Pilgrim's

Pilgrim’s is the second largest chicken producer in the world, with operations in the U.S., Puerto Rico, Mexico and the U.K. Pilgrim’s processes, prepares, packages and delivers fresh, further-processed and value-added poultry products for sale to customers in more than 100 countries, employs more than 50,000 people and contracts with more than 5,200 family farmers. Pilgrim’s is headquartered in beautiful Greeley, Colorado, at the JBS USA corporate office where our 1,200 employees enjoy more than 300 days of sunshine a year.

Overview:

This position will process all orders received on a daily basis for accounts that are assigned to this position. 

Responsibilities:

  • Key customer orders and stock transfers in a timely manner.
  • Ensure data entry accuracy including pricing, product codes, case counts and dates on stock transfers and customer orders.
  • Process Invoice Adjustment Requests expeditiously.
  • Pricing programs for each customer, including sending customers weekly updates
  • Act as the daily point of contact with customers via telephone and email
  • Confirm order acknowledgement within 24 hours of receiving order
  • Attend meetings as required 

Qualifications:

  • Experience in data entry and customer interface.
  • Professional customer service acumen.
  • Microsoft Office experience.


EOE/M/F/V/Disabled