CUSTOMER SERVICE REPRESENTATIVE
JBS Carriers in Oakwood, Georgia is looking for a Part-Time Customer Service Representative to join our team!
Customer Service Representative
Location: JBS Carriers - Oakwood, Georgia
Work with all three Georgia based operations (Hopper, Live Haul, and Dedicated) as needed to assist with calls, paperwork, and data entry.
Manage data from the Qualcomm/TMW system to enhance customer service and on time delivery.
Update JBS Carrier’s drivers on load assignment changes and updates.
Update JBS Carrier’s drivers on revised and/or update appointments times.
Schedule customer delivery appointments.
Complete data entry of appointments and load information in TMW dispatch software.
Update corporate customer service on any late deliveries.
Education: High School Diploma/GED, some college coursework preferred
Experience: One to three years of customer service experience
Computer knowledge (data entry)
Knowledge of current DOT hours of service rules and regulations would be a plus.
Strong Customer Service Skills
Strong oral and written communication skills
Strong listening skills
Strong planning and organizational skills