CUSTOMER SERVICE REPRESENTATIVE

Customer Service Oakwood, Georgia


Description

Position at JBS Carriers, Inc.

JBS Carriers in Oakwood, Georgia is looking for a Part-Time Customer Service Representative to join our team!

Customer Service Representative        

Location: JBS Carriers - Oakwood, Georgia                                       

  

Principle Responsibilities:

  • Work with all three Georgia based operations (Hopper, Live Haul, and Dedicated) as needed to assist with calls, paperwork, and data entry.

  • Manage data from the Qualcomm/TMW system to enhance customer service and on time delivery.

  • Update JBS Carrier’s drivers on load assignment changes and updates.

  • Update JBS Carrier’s drivers on revised and/or update appointments times.

  • Schedule customer delivery appointments.

  • Complete data entry of appointments and load information in TMW dispatch software.

  • Update corporate customer service on any late deliveries.

Requirements:

Education:  High School Diploma/GED, some college coursework preferred

Experience: One to three years of customer service experience

Special Skills:

  • Computer knowledge (data entry)

  • Knowledge of current DOT hours of service rules and regulations would be a plus.

  • Strong Customer Service Skills

  • Strong oral and written communication skills

  • Strong listening skills

  • Strong planning and organizational skills

EOE/M/F/Vet/Disabled