Senior System Administrator

Information Technology Marlborough, Massachusetts


Reporting to the Manager of NetOps, you will be working with a highly experienced team of engineers working on both long-term projects and day to day tasks. As one of the technical leads for the team, you will be expected to manage your own projects, communicate effectively and also be a technical resource for others in the team. You will be an empowered Engineer that will help drive the direction of technical solutions and ultimately the product.

Job Duties:

  • Administer, monitor and troubleshoot 1000+ Windows desktop and server systems in a multi-platform, geographically dispersed environment.
  • Build, install, troubleshoot, and maintain server, networking, and storage systems in a multi-platform environment.
  • Coordinate maintenance, replacement and repair of server, networking, storage, and supporting systems globally.
  • Work closely with the Development Team on product builds, upgrades, deployments, and fixes.
  • Responsible for configuring and troubleshooting routing within a multi-site datacenter
  • Required to provision and configure VLANs and IP Subnets in existing environment
  • Responsible for configuring firewall security policy within the existing environment
  • Responsible for supporting the network for multiple service platforms remotely
  • Responsible for local inventory, maintenance, and license management.
  • Responsible for creation and maintenance of published documentation such as operations manuals, rack diagrams and photos, floorplans, and contact information.
  • You will be responsible for the automated deployment of all updates and upgrades for the monitoring solution.
  • Be an escalation point for SQL related issues (queries, stored procedures, basic health monitoring).
  • Work with Technical Support team to manage corporate enterprise customers in providing quick resolution.
  • Identify and develop new deployment tools where there are currently gaps in automation.
  • Perform monthly Windows Patching.
  • Act on alerts that are produced by the monitoring solution as well as escalations from other product teams.
  • Responsible for fulfillment, update, resolution and closure of tickets assigned in the j2 service request tracking system.
  • Other tasks as assigned by management. 
  • Manage and participate in 24x7 support and on-call rotation.
Occasional travel will be required

Other Responsibilities:

  • Adhere to standards (e.g. naming conventions, system configuration, methods and practices, etc.) for server assets.
  • Promote teamwork within the team and foster cooperation with other groups and departments.
  • Prepare SLA’s, policies, escalation and maintenance procedures for servers and related systems.
  • Prepare project documentation, status reporting, policies, procedures and reports assigned by management.
  • Demonstrate initiative and dedication as well as an ability to work independently once general direction is given.
  • Communicate information through effective written and oral communication and presentations.
  • Participate in change control and production control processes.
Other tasks as assigned by management. 

Performance Requirements: (j2 expectation of job function)

  • 7+ years’ experience working in a DevOps/Sysadmin team.
  • 5+ years hands-on hardware configuration experience in a multi-platform environment (UNIX, Linux, Widows Server) with at least 2+ years of System Administration experience.
  • Experience working in a multi data centers environment.
  • Experience with Fortinet and Cisco ASA NGFW
  • Experience with Managed Switches (Preferably Extreme Networks)
  • General routing proficiency, Static and Dynamic Routing
  • Experience with VPNs
  • Experience with 2FA
  • TCP/IP Good understanding of the OSI model
  • Demonstrated project management skills and the ability to work in an agile environment
  • Understanding of Windows and Linux fundamentals.
  • Database maintenance (Microsoft SQL), profiling, diagnostics, troubleshooting, performance optimization, bench marking and monitoring.
  • Experience implementing Application monitoring solutions (New Relic, Zabbix, Solar Winds, etc.).
  • Experienced in writing scripts to perform various automations (Ruby, Perl, Python, MS Batch, MS PowerShell) a plus.
  • Excellent spoken and written communication skills are required. Candidate must be proficient in MS Office with an excellent knowledge of PowerPoint and Excel.
  • Candidate must be self-starter and capable of working on several projects and efforts simultaneously.
Computer Science Degree Required or equivalent experience.