Director of Sales

Sales Marlborough, Massachusetts


Job Summary:

Reporting to the President, Backup the Sales Director will lead and manage all sales operations for Backup North America.  The key objective of the position is to grow incremental and new sales for our cloud backup and recovery services, while reducing customer churn. This role requires a proven successful track record of building and managing all aspects of a sales support organization including lead management, account management, channel development, and business analytics. This position also works very closely with our Customer Support, Marketing, and Finance teams to ensure a world class delivery experience.  

Job Duties:

  • Lead day-to-day operations of pre-sales, sales, and account management for all of Brands (Brands: KeepItSafe®, Livedrive®, SugarSync®) North America.
  • Create, manage, train, communicate, and continuously improve all sales operations and account management processes.
  • Manage a team that currently includes sales engineers, inside, and outside sales members. This team will be expanding over time throughout North America.
  • Achieve overall sales objectives including: New revenue growth, organic revenue growth, lead conversion rate, and churn.
  • Drive additional revenue through cross sells and up sells to existing customers as well as to other j2 Global brands.
  • Create and analyze sales performance, pipeline, and other key metrics through to enable business decisions and identify trends.
  • Oversee Salesforce data quality/integrity.
  • Drive daily accountability for reps regarding sales objectives and other metrics in the sales process.
  • Maintain a very close working relationship with Customer Support, Finance, and Marketing to achieve objectives.
  • Coach, mentor, develop, and measure the staff performance in support of overall sales growth and customer satisfaction.
  • Establish and maintain effective collaboration with the product team to provide customer feedback for new product enhancements.
  • Manage sales territories and lead management.

Job Requirements and Experience:

  • Minimum of 7+ years’ experience managing sales operations in a fast-paced, high performance team environment within SaaS business.
  • Proven experience with SME and Corporate recurring revenue models and backup / disaster recovery experience a plus.
  • Excellent project management and communication skills.
  • Track record of growing existing and new customer revenue.
  • Proven thought leadership, strategy making, and sales leadership experience.
  • Experience with both direct and in-direct channel sales.
  • Ability to build strong internal and customer-focused relationships and work seamlessly within a matrix managed environment.
  • Strong problem solving skills.
  • Proven track record of team building and development.
  • PC proficiency: Excel, Outlook, PowerPoint, and Salesforce.
  • Firm grasp on metrics and report building.
  • Ability to understand technology and explain concepts, and/or solid experience in the industry.

j2 Cloud Services is an Equal Opportunity Employer.

We are located in Hollywood and offer:

  • Competitive Salary and Bonus
  • Medical, Dental, and Vision Insurance
  • Life Insurance and 401k
  • Paid Time Off and Paid Holidays
  • Paid Parking or Transit Reimbursement

About Keep It Safe:

KeepItSafe ® a brand of j2 Cloud Services Communications, Inc. (NASDAQ:JCOM), is a powerhouse in online data backup and Disaster Recovery. One of the few online backup and DR companies in the world with ISO 27001 certification; KeepItSafe ® has worked with customers since 2003 to ensure that their scheduled or continuous data backups are executed flawlessly and that data can be restored from any location at any time.

KeepItSafe ® is committed to providing fully managed and monitored online backup service, while continuing to expand the possibilities of online backup, and educate business owners on the risks of data loss.



About j2 Global

Founded in 1995, j2 Global® (NASDAQ:JCOM) is an award winning, leading provider of Internet services through its two divisions: Business Cloud Services and Digital Media.

The Business Cloud Services Division offers Internet fax, virtual phone, hosted email, email marketing, online backup, unified communications and CRM solutions. It markets its services principally under the brand names eFax®, eVoice®, FuseMail®, Campaigner®, KeepItSafe® and Onebox® and operates a messaging network spanning 49 countries on six continents.

The Digital Media Division, created with j2 Cloud Services’ November 2012 acquisition of Ziff Davis, Inc.

Ziff Davis, Inc. is the leading digital media company specializing in the technology, gaming and men's lifestyle categories, reaching over 117 million unique visitors per month. Ziff Davis sites include,,,,,, and Ziff Davis also operates NetShelter, the largest community of technology publishers dedicated to consumer electronics, computing and mobile communications. Ziff Davis B2B is a leading provider of online research to enterprise buyers and high-quality leads to IT vendors.

As of December 31, 2016, j2 Cloud Services had achieved 21 consecutive fiscal years of revenue growth.

For more information about j2, please visit

Our Culture:

At j2 Global®, we work in a culture of collaboration and welcome those who desire to join our growing global community. We seek enthusiastic individuals with an entrepreneurial spirit looking for an environment that rewards your best work.

J2 Global offers competitive salaries, health benefits, a 401k, and company-sponsored events. If you’re seeking a dynamic work environment where you can see the direct impact of your performance, then j2 is the place for you.

J2 Global® is an Equal Opportunity Employer.