General Manager, North America Server Backup

Executive Management Marlborough, Massachusetts


Job Summary:


The General Manager, North America Server Backup, will report to the President, Cloud Backup and will be a key member of the Cloud Backup management team. The GM will be responsible for the server backup P&L, ongoing operations, leadership and direction for corporate (mid-size and enterprise) direct sales, channel sales, account management, customer and product technical support for North American customers. The GM will lead North American Server Backup acquisitions; in particular will be accountable for post-merger integration of acquired operations, customers and technology.

The desirable candidate will be a proven leader with executive presence and strong interpersonal, motivation and management skills. The GM is also responsible for establishing and managing the policies, methods, processes, measures, roles & responsibilities, capabilities, tools, templates, standards and training programs.


Job Duties:  

  • Achieve budget P&L objectives. Responsible for teams located in Hollywood, CA, Marlborough, MA, and Woburn, MA.
  • The business is 60% Direct and 40% Channel. The GM is responsible to put a plan together to drive the overall sales and delivery of services of the business. Also, the GM is accountable for Customer Retention and Account Management.
  • Structure operating processes to achieve revenue, expense objectives and maximize efficiencies.
  • Responsible for weekly/monthly/annual planning and reporting metrics.
  • Accomplish business objectives by establishing plans, budgets, and results measurement; allocating resources; reviewing progress; making mid-course corrections.
  • Coach, mentor, develop, and manage performance of staff in support of overall sales growth and customer satisfaction.
  • Define domestic and international market potential by analyzing market surveys and sales statistics; identifies sales and market opportunities for the business.
  • Build a collaborative, cohesive, team across multiple locations.
  • Lead integration of acquired assets and operations, define ongoing business strategies, establish KPI’s and business plans, implement initiatives to leverage assets across departments/divisions.
  • Drives “lead generation” and direction with marketing various resources.
  • Drive expansion of business through M&A in coordination with corporate M&A staff while possessing strong due diligence capabilities and post-merger integration.
  • Build, develop and maintain infrastructure policies and practices to support the expansion of the Company.
  • Works to ensure “on time” and “on budget” delivery of projects and product content.
  • Oversee operational budgeting, Infrastructure planning and support, Purchasing and Negating non-standard pricing and potential Enterprise Level Partner negations.
  • Oversee the sales operations, ensuring that sales goals are adequately set and that the sales team has the resources and processes needed to adequately perform their job duties.
  • Oversee the customer service team and work with the customer service manager to ensure KeepItSafe® customers are serviced as best as possible with respect to the policy of the company.
  • Managing, Planning and implementing customer migrations from acquisitions or bulk deals.

Job Requirements and Experience:  

  • At least 8 years’ experience as a General Manager and previous experience leading B2B sales and technical support for a Cloud or SaaS business with recurring revenue. P&L management of $50M.
  • Demonstrated success in acquiring new customers and proven track record with customer retention.
  • Experience with multiple sales channels (to include web sales call center and corporate/enterprise).
  • Encompasses a high level of business acumen and a clear communication style
  • Ability to solve complex problems and analyze data
  • Be able to adapt to a high paced working environment
  • Product experience in Cloud or SaaS required.
  • Hands on approach and high level of attention to operational execution.
  • Demonstrated aptitude and comfort with change management.
  • Proven experience in driving business unit integration or significant strategic change in an organization.
  • Strong management skill and ability to motivate and develop staff. High energy level and demonstrated ability to coach and guide multiple departments.
  • Strong entrepreneurial spirit with ability to develop appropriate processes to manage growth.
  • Strong analytical skills required.
  • Able to travel approximately 10-20% of the time
  • Bachelor’s Degree in business or finance required.

j2 Cloud Services is an Equal Opportunity Employer.

About Keep It Safe:

KeepItSafe ® a brand of j2 Cloud Services Communications, Inc. (NASDAQ:JCOM), is a powerhouse in online data backup and Disaster Recovery. One of the few online backup and DR companies in the world with ISO 27001 certification; KeepItSafe ® has worked with customers since 2003 to ensure that their scheduled or continuous data backups are executed flawlessly and that data can be restored from any location at any time.

KeepItSafe ® is committed to providing fully managed and monitored online backup service, while continuing to expand the possibilities of online backup, and educate business owners on the risks of data loss.

About j2 Cloud Services:

Founded in 1995, j2 Cloud Services (NASDAQ:JCOM) is an award winning, leading provider of Internet services through its two divisions: Business Cloud Services and Digital Media.

The Business Cloud Services Division offers Internet fax, virtual phone, hosted email, email marketing, online backup, unified communications and CRM solutions. It markets its services principally under the brand names eFax®, eVoice®, FuseMail®, Campaigner®, KeepItSafe® and Onebox® and operates a messaging network spanning 49 countries on six continents.

 The Digital Media Division, created with j2 Cloud Services' November 2012 acquisition of Ziff Davis, Inc.

As of December 31, 2016, j2 Cloud Services had achieved 21 consecutive fiscal years of revenue growth.   

For more information about j2, please visit

Our Culture

At j2 Global®, we work in a culture of collaboration and welcome those who desire to join our growing global community. We seek enthusiastic individuals with an entrepreneurial spirit looking for an environment that rewards your best work.

j2 Global offers competitive salaries, health benefits, a 401k, and company-sponsored events. If you’re seeking a dynamic work environment where you can see the direct impact of your performance, then j2 is the place for you.