Customer Service Advisor - French and Spanish speaker

Client Support Santry, Dublin


Description

Overview:

The successful candidate will play a key role in the growth of j2 Global® Cloud Services. The Customer Service Advisor reports to the Corporate Team Manager and is a key member of the Voice and Fax Teams. This position will be responsible for dealing with customers and potential customers of j2 Global® Cloud Services in France and Spain. The Advisor will answer enquiries by phone (both in-bound and outbound) and e-mail on topics such as account set-up, product usage and billing enquiries. Enthusiasm and energy are critical attributes for the position. Prior experience in a call centre or a similar position is essential.

Operating hours are business hours Monday to Friday.

Job Duties:

  • Technical Support for Corporate Customers
  • Responsible for answering customer calls efficiently, accurately and in a professional manner using excellent customer service skills.
  • Responsible for contacting customers regarding customer service issues specifically with a view to retaining customers or checking for potential fraud.
  • Develop and maintain knowledge of  the company’s products, services, policies and procedures
  • Identifies and records all customer calls and provides troubleshooting aids to assist colleagues in solving problems for the future.
  • Report accurately on calls inbound and outbound, record calls and call details on company systems.
  • Other duties assigned

Job Requirements and Experience:

  • Fluent English, Spanish and French
  • Previous call centre or customer service experience is preferred
  • Experience of a B2B environment
  • Ability to work within a structured framework whilst respecting customers’ expectations and the needs of the business
  • Previous experience in dealing with high value and demanding customers
  • Demonstrate the ability to have in-depth knowledge of multiple products to a high level
  • Ability to work independently and as part of a virtual team
  • Excellent communication skills (oral and written)
  • Strong PC skills, as well as applications like Excel, Word, Outlook

About j2 Global

Founded in 1995, j2 Global® (NASDAQ:JCOM) is an award winning, leading provider of Internet services through its two divisions: Business Cloud Services and Digital Media.

The Business Cloud Services Division offers Internet fax, virtual phone, hosted email, email marketing, online backup, unified communications and CRM solutions. It markets its services principally under the brand names eFax®, eVoice®, FuseMail®, Campaigner®, KeepItSafe® and Onebox® and operates a messaging network spanning 49 countries on six continents.

The Digital Media Division, created with j2 Cloud Services’ November 2012 acquisition of Ziff Davis, Inc.

Ziff Davis, Inc. is the leading digital media company specializing in the technology, gaming and men's lifestyle categories, reaching over 117 million unique visitors per month. Ziff Davis sites include IGN.com, PCMag.com, AskMen.com, ComputerShopper.com, ExtremeTech.com, Geek.com, LogicBuy.com and Toolbox.com. Ziff Davis also operates NetShelter, the largest community of technology publishers dedicated to consumer electronics, computing and mobile communications. Ziff Davis B2B is a leading provider of online research to enterprise buyers and high-quality leads to IT vendors.

As of December 31, 2016, j2 Cloud Services had achieved 21 consecutive fiscal years of revenue growth.

For more information about j2, please visit www.j2global.com

Our Culture:

At j2 Global®, we work in a culture of collaboration and welcome those who desire to join our growing global community. We seek enthusiastic individuals with an entrepreneurial spirit looking for an environment that rewards your best work.

J2 Global offers competitive salaries, health benefits, a 401k, and company-sponsored events. If you’re seeking a dynamic work environment where you can see the direct impact of your performance, then j2 is the place for you.

J2 Global® is an Equal Opportunity Employer.