Senior QA Manager

Quality Assurance San Francisco, California


The Senior QA Manager assures consistent high quality of production by developing and enforcing good automated practice as well as good manual systems and practices; validating processes; providing documentation; managing staff. 

Recommends changes in development, maintenance and systems standards to help improve quality and efficiency. Works closely with Product and Engineering teams to coordinate on requirements and expectations.

Job Duties:

Achieves QA operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing both manual and automated test plans; identifying and resolving problems; completing audits; determining system improvements; implementing change.

Develops QA plans by helping engineering to evaluate risk areas in product deployments; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures. Works hand’s on with the QA staff on the team to execute tests, troubleshoot issues, developing and maintaining test plans. 

Assists in investigating customer complaints; collaborating with other members of management to develop new product and engineering designs. Helps educate the team in automated testing procedures and software and develops good practices in executing and monitoring automated tests.

Prepares QA and reports by collecting, analyzing and summarizing information and trends including failed processes. 

Updates job knowledge by studying trends in and developments in quality management; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Works tightly with engineering on Agile teams to integrate QA into the development process and sprints.

Works closely with / managing the offshore QA staff (in addition to the local QA staff). Conduct periodic performance reviews of current staff. Help motivate staff to high performance levels.

 Job Requirements:

* Experience with automated testing tools is required.

* Selenium  with Java OR Python experience is required.

* Experience with online web test case writing and execution.  

* Knowledge of good practices with Mobile app testing.

* Excellent verbal and written communications skills required.

* Familiarity with “test driven development” (TDD) techniques is a plus.

* Familiarity with Continuous Integration is a plus.

* Jira and Qmetry experience is a plus.  

* Identify and recommend new features and applications to help with product improvements.

* Plan and implement usability tests throughout development lifecycle and analyze results.

* Participate in reviews of designs with Product and Engineering teams, stakeholders, and other involved parties.

* Perform periodic audits of proper system functionality for Internal Audit purposes.

* Must be able to perform in a dynamic fast paced multi-team environment.

* Self-managed, but be able to follow direction with a positive attitude.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About j2 Global

Founded in 1995, j2 Global® (NASDAQ:JCOM) is an award winning, leading provider of Internet services through its two divisions: Business Cloud Services and Digital Media.

The Business Cloud Services Division offers Internet fax, virtual phone, hosted email, email marketing, online backup, unified communications and CRM solutions. It markets its services principally under the brand names eFax®, eVoice®, FuseMail®, Campaigner®, KeepItSafe® and Onebox® and operates a messaging network spanning 49 countries on six continents.

The Digital Media Division, created with j2 Cloud Services’ November 2012 acquisition of Ziff Davis, Inc.

Ziff Davis, Inc. is the leading digital media company specializing in the technology, gaming and men's lifestyle categories, reaching over 117 million unique visitors per month. Ziff Davis sites include,,,,,,, and Ziff Davis also operates NetShelter, the largest community of technology publishers dedicated to consumer electronics, computing and mobile communications. Ziff Davis B2B is a leading provider of online research to enterprise buyers and high-quality leads to IT vendors.

As of December 31, 2016, j2 Cloud Services had achieved 21 consecutive fiscal years of revenue growth.

For more information about j2, please visit

Our Culture:

At j2 Global®, we work in a culture of collaboration and welcome those who desire to join our growing global community. We seek enthusiastic individuals with an entrepreneurial spirit looking for an environment that rewards your best work.

J2 Global offers competitive salaries, health benefits, a 401k, and company-sponsored events. If you’re seeking a dynamic work environment where you can see the direct impact of your performance, then j2 is the place for you.

J2 Global® is an Equal Opportunity Employer.