Patient Representative - Part Time - Hillsborough

Administrative Hillsborough, New Jersey


IvyRehab Physical Therapy is one of the leading outpatient physical therapy providers with over 190 clinics 10 states because we have created a culture that focuses on the patient experience and getting them better. 

We are experiencing phenomenal growth and have a great opportunity at a busy clinic for a part time Patient Representative.

Responsibilities include:

  • Ensure appointment and scheduling practices are followed properly
  • Schedule, greet, and escort patients and visitors to the appropriate areas of the clinic
  • Confirm and explain patient financial responsibility to the patient and/or family
  • Screen and refer incoming phone calls and clinic visitors to ensure accurate, timely, and positive clinic communication, facilitation, and presentation
  • Adhere to all HIPAA regulations regarding patient confidentiality and recordkeeping
  • Maintain proper attendance and punctuality to ensure the clinic is operated in an efficient and cost-effective manner
  • Perform daily walk through of clinic to maintain “Clean Audit” policies and procedures
  • Collect required insurance co-payments, document in the computer system, and reconcile to the daily schedule
  • Reconcile deposit to the daily schedule and prepare the deposit for banking purposes
  • Deposit daily receipts at the designated bank
  • Coordinate and maintain patient extended authorizations and updated prescriptions to ensure proper treatment and billing procedures
  • Maintain appropriate records, filing, and archive system for expeditious information retrieval
  • Assist with proper ordering of clinical supplies, office supplies, and other needed materials
  • Route charts and records to appropriate areas in a timely and accurate manner
  • Maintain and notify the Central Business Office of all changes in patient demographics, diagnosis, and any other pertinent information in an extremely accurate manner