Patient Representative - Full Time - Pottstown

Administrative Pottstown, Pennsylvania


IvyRehab Physical Therapy is one of the leading outpatient physical therapy providers with over 190 clinics in New York, New Jersey, Connecticut, Pennsylvania, Virginia, North and South Carolina, Michigan, Illinois, and Indiana because we have created a culture that focuses on the patient experience and getting them better. 

We have a great opportunity at a busy clinic for a full time Patient Representative. 

Responsibilities include:

  • Ensure appointment and scheduling practices are followed properly
  • Schedule, greet, and escort patients and visitors to the appropriate areas of the clinic
  • Confirm and explain patient financial responsibility to the patient and/or family
  • Screen and refer incoming phone calls and clinic visitors to ensure accurate, timely, and positive clinic communication, facilitation, and presentation
  • Adhere to all HIPAA regulations regarding patient confidentiality and recordkeeping
  • Maintain proper attendance and punctuality to ensure the clinic is operated in an efficient and cost-effective manner
  • Perform daily walk through of clinic to maintain “Clean Audit” policies and procedures
  • Collect required insurance co-payments, document in the computer system, and reconcile to the daily schedule
  • Reconcile deposit to the daily schedule and prepare the deposit for banking purposes
  • Deposit daily receipts at the designated bank
  • Coordinate and maintain patient extended authorizations and updated prescriptions to ensure proper treatment and billing procedures
  • Maintain appropriate records, filing, and archive system for expeditious information retrieval
  • Assist with proper ordering of clinical supplies, office supplies, and other needed materials
  • Route charts and records to appropriate areas in a timely and accurate manner
  • Maintain and notify the Central Business Office of all changes in patient demographics, diagnosis, and any other pertinent information in an extremely accurate manner