Help Desk Representative I

IT / Computer / Software Peoria, Illinois


Description

Advanced Technology Services (ATS) is a nationwide leader in providing IT Services and Solutions to large Fortune 100 corporations. Those services include Help Desk, Desk Side Support, PC Life Cycle Support, PC and Wintel/Unix Server Hardware Maintenance.
 
ATS has improved the performance for the world's most sophisticated companies, and we owe our success to our employees. Your time and your knowledge are important - make the most of both. At ATS, we've continually empowered our employees to develop their skills and advance in their careers. It's our philosophy, along with our uncompromising commitment to customer satisfaction that has made ATS a success and a great place to work.
 
ATS currently has an immediate opening for a Help Desk Representative I.  This is a Temp to Hire opportunity.  We are looking for someone to work second shift - Friday through Tuesday from 3PM to Midnight.
 
Responsibilities will include:
  • Basic-to-intermediate PC software and/or hardware systems support via telephone or e-mail in accordance with service level requirements
  • Providing quality customer support from an information technology (IT) Help Desk and/or Call Center
  • Moving parts used, ordering parts, posting parts, monitoring call activity, and closing calls in designated call tracking systems
  • You will also have frequent contact with internal and external IT customers, all help desk peers, and managers
  • Support of Associate PC Help Desk Technician, and other Level I Technicians

Qualifications will include:

  • Associate's degree or equivalent from two-year college or technical school and 1 year related experience, or equivalent combination of education and experience
  • A+ Certification preferred
  • Previous experience providing customer services (not necessarily support) over the telephone
  • Excellent communication skills with the ability to communicate effectively via documentation, telephone, and e-mail with customers and peers in varying roles
  • An Understanding of PC software, operating systems and applications, networks, and possibly hardware (peripherals) troubleshooting skills preferred
  • Intermediate knowledge of the functional specifications of software, networks, and hardware