Network and Systems Specialist II

IT / Computer / Software Manalapan, New Jersey


Description

SUMMARY

Under minimal supervision, provides advanced analysis of user requirements, procedures, and problems to automate or improve processing of existing computer system and/or network.  Provides complex computer systems and/or network design, installation and operation expertise to support client and team activities for one or more clients as required.

 ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Works actively to maintain currency in a variety of computer and network related technologies such as routers, hubs, firewalls, servers, etc. Provides advanced support of PC’s and networks throughout the organization.  Identifies areas of operation, which need upgraded equipment.  Assists with installation and troubleshooting of recommended systems.  Assists users to identify and solve data communication problems.  Performs analysis of current operational procedures, identifies problems, and learns specific input and output requirements per basic research data provided by Level I Analyst.  Researches, tests, evaluates, and recommends telecommunications and data network systems.  Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system, using equipment such as computer terminal and modem.  Analyzes test data and recommends hardware or software for purchase.  Monitors system performance.  Maintains project on time and on budget.  Reviews computer system capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system.  Instructs users in use of equipment.
  • Prepares, in cooperation with other team members, proposals, presentations, and reports for clients regarding project activities.  With team, provides network design and software technology recommendations for subsequent presentation to client; evaluates analytically the various potential solutions and helps recommend the best overall solutions to client requirements.  Writes detailed description of user needs, program functions, and steps required to develop or modify computer program per survey data provided by Level I Analyst.
  • Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
  • Monitor performance and ensure system availability and reliability
  • Monitor system resource utilization, trending, and capacity planning
  • Provide Level-2/3 support and troubleshooting to resolve issues
  • Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
  • Select and implement security tools, policies, and procedures in conjunction with the company’s security team.
  • Liaise with vendors and other IT personnel for problem resolution
  • design and implement new solutions and improve resilience of the current environment
  • provide remote support to on-site engineers and end users/customers during installation
  • Experience with Windows Server, VMWare, and Cisco is a must.
  • Experience with Citrix, Checkpoint, Linux, and apple is a plus.

 OTHER (Service/Quality, Safety, Language, Mathematical, Reasoning Skills)

  • Takes a leadership role in Service/Quality Initiative; continually improves processes; quantitatively monitors processes.  Completes required quality core classes and uses skills and techniques presented.  Uses The Core Values in work environment.  Adheres to company/customer safety procedures.
  • Must be a team player, organized, self-motivated and able to prioritize; must have excellent critical thinking and analytical skills; must have ability to define problems, collect data, establish facts, and draw valid conclusions; must have outstanding people and communication skills for interaction with other team members; must have ability to work successfully with computers and software; must have good customer presence; must have excellent project management skills; A+ , Cisco, MCNE, MCSE+1, CCNA, or other comparable industry certifications OR working toward CCNP certification equivalent.
  • Ability to: read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents; respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community; write speeches and articles for publication that conform to prescribed style and format; effectively present information to top management, public groups, and/or boards of directors; apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations; apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis; interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

MINIMUM REQUIREMENTS
Bachelor's degree from four year college or university; five years of recent computer industry related experience in hardware, software and/or network systems or equivalent combination of education and experience.

 PHYSICAL DEMANDS / WORK ENVIRONMENT 

  • The employee is regularly required to talk or hear and is required to use hands to finger, handle, or feel.  The employee is frequently required to stand; walk; and sit.  The employee is occasionally required to reach with hands and arms; and stoop, kneel, crouch, or crawl, lift and/or move up to 50 pounds.