Trainer
Job ID 2024-6295
Description
Job Description: Trainer
Job Type: Full Time
Basic Job Function:
We are seeking a dedicated and experienced Trainer for our Disability Advocacy Contact Center. As a Trainer, you will play a crucial role in ensuring that our team is well-equipped to provide exceptional support and advocacy for individuals with disabilities. This position requires a deep understanding of disability-related issues, excellent communication skills, and a passion for empowering staff to make a positive impact on the lives of those they serve.
Required Qualifications:
- Strong facilitation and presentation skills.
- Familiarity with contact center operations and tools.
- Excellent communication, interpersonal, and organizational skills.
- Ability to adapt training approaches to diverse learning styles.
- Develop and deliver training programs for call center employees.
- Design training materials, including manuals, guides, presentations, and exercises.
- Assess call center employees' needs and identify training gaps.
- Monitor the effectiveness of training programs and make necessary adjustments.
- Keep abreast of latest industry trends and best practices in call center operations.
- Previous experience in disability advocacy or related fields.
Responsibilities:
- Develop and deliver training programs for contact center employees that improve performance and exceed customer expectations.
- Collaborate with subject matter experts to ensure training content remains current and relevant.
- Conduct comprehensive onboarding sessions for new contact center employees.
- Design training programs that are engaging and interactive, using adult learning principles.
- Create training materials, including PowerPoint presentations, workbooks, and job aids.
- Organize ongoing training sessions to keep advocates up to date with industry trends and best practices.
- Evaluate the effectiveness of training programs and make necessary adjustments to ensure maximum impact.
- Work closely with supervisors and managers to address specific training needs and challenges.
Success starts with having the right people. At Internet Brands, we value and mentor each member of our growing team. We seek out talented, goal-oriented professionals who live and breathe the Internet and thrive in a flexible but challenging work environment. Our team of innovators has enabled Internet Brands to sustain high levels of profitability and success while evolving along with the Internet for over 20 years.
At Internet Brands, we promote an entrepreneurial, friendly culture that applauds innovation and results while embracing change and independence. Our employees are intensely driven and constantly encouraged to reach higher and use creativity to achieve success – all the while enjoying high levels of collaboration and the luxury of coming to work in jeans and sneakers. We are proud to offer a unique blend of the innovation of a start-up with the history, stability, and benefits of an established corporation.
Internet Brands and its wholly owned affiliates are an equal opportunity employer.