Warranty Coordinator

Customer Service Sandy, Utah


Description

InteriorWorx , a provider of complete interior finish solutions for commercial and residential builders, architects, designers, and homeowners, is raising the bar for the building industry. Due to our commitment to be the best in the industry, we are growing. Due to this growth, we are looking for a Customer Care Warranty Coordinator to join our team of professionals in our Sandy office. 

 We are seeking a successful career-minded professional to join and support our existing team. The qualified candidate will have previous customer service, work order scheduling, and coordination experience. 

Responsibilities:  

  1. Interfacing between our field staff, homeowners, trade partners and Builders in scheduling Customer Care appointments
  2. Responding to requests within 24 hours; evaluate, research and troubleshoot warrantable concerns and properly assign Service Requests to field staff
  3. Ordering materials needed for appointments
  4. Coordinating / Scheduling appointments
  5. Communicating with customers throughout process
  6. Maintaining detailed service request tracking and report distribution.
  7. Verifying completion of work
  8. Providing support to Field Management as needed
  9. In warehouse gathering assorted materials needed for next day work

Qualifications:  

  1. Understanding of cabinets and/or flooring preferred
  2. A strong attention to detail and excellent organizational skills
  3. Excellent communication skills, including; clear verbal communication, logical written communication, with ability to listen
  4. Knowledge and understanding of project coordination and scheduling
  5. Ability to coordinate completion of multiple tasks and deadlines
  6. Strong working knowledge of all Microsoft Office programs
  7. A willingness to learn and ability to be a self-starter
  8. Ability to problem solve and make decisions with minimal supervision and handle escalated issues
  9. Ability to work flexible hours
  10. Able to lift 25 lbs, walking, bending and standing for periods of short periods of time

Position is Full Time Monday – Friday 

Overtime and some Saturdays may be required 

Benefits:  

  • Medical Dental, Vision insurance offered
  • Paid Accrued Vacation
  • Paid Holidays
  • 401K Investment Plan Offered

Job Type: Full-time 

Wage: $17-19.00 per hour