Technical Consultant

Customer Success Provo, Utah


Description

The primary objective of this position is to ensure that our customers are so happy and successful that they will continue to renew and expand their footprint with InsideSales.com.  To make sure they get off on the right foot, you will act as the onboarding expert for all customers, handling technical installation and product configuration during implementation that sets them up for success and growth.

Job Scope

  • Interview business and IT stakeholders to understand design requirements and assess technical feasibility
  • Make recommendations to Account Team to address complex custom implementation needs
  • Assist customer with product installation, configuration, and testing
  • Conduct supplementary product trainings as needed to users, managers, and administrators in addition to self-service materials
  • Triage issues that arise during implementation
  • Support Account Team on presentations as needed by contributing to content and providing input
  • Continuously deepen expertise on the InsideSales.com suite of products, Salesforce.com, Microsoft Dynamics, LMP, and telephony systems

Impact

  • Ensure projects deliver customer value by increasing adoption and customer satisfaction
  • Effectively communicate project expectations to internal/external team and customers
  • Simplify complex technical topics during presentations
  • Share best practices across ISDC and with customers
  • Mentor cross-functional employees

Preferred Qualifications:

  • Bachelor's degree or equivalent experience
  • SaaS implementation experience
  • Experience implementing custom design solutions.
  • Experience in new process or product implementation
  • Previous CRM Administrator experience
  • Implementation of sales operations, processes, metrics, and management techniques
  • Project management expertise
  • Complex problem-solving experience
  • InsideSales.com product certifications
  • Salesforce.com Certified Administrator
  • Salesforce.com Certified Sales Cloud Consultant
  • Salesforce.com Certified Advanced Administrator
  • Microsoft Dynamics CRM 2016 Customization and Configuration Certification
  • Microsoft Technology Associate Certification

InsideSales.com offers competitive compensation, generous benefits including a matching 401(k) program, healthcare insurance and reimbursement accounts, as well as a gym membership and ongoing training & education programs.