Help Desk Level 1 Technician

Information Technology Blue Bell, Pennsylvania New York City, New York


Description

Position at InnerWorkings

 

 

 

HELPDESK LEVEL I TECHNICIAN

We are currently hiring a Helpdesk Level I Technician to join our team. The role will be the first main contact for all tier-1 technical support needs for internal users. They position will provide customer service and troubleshoot a variety of technical issues, including hardware, software, utilities and telecommunications. This role will work with the latest technology and new equipment, offering hands-on support with Microsoft Team, Intune, and Microsoft Autopilot.

Responsibilities

  • Providing technical support and consulting services on all IT related matters
  • Answering inquiries received at the Help Desk and accurately classifying, prioritizing and recording the service requests
  • Working with users to appropriately diagnose the nature of their problems and resolving software, hardware and mobile device issues
  • Hardware and application support
  • Responsible for imaging, configuration and deployment of new workstations 

Requirements

  • 1-3 years of experience in IT or an equivalent combination of work experience and education
  • Proficient technical knowledge in various systems, hardware, software and database applications
  • Preferred Bachelor’s degree in a related field
  • Strong analytical, quantitative, and problem-solving abilities
  • Ability to identify and solve problems with limited supervision
  • Thorough attention to detail
  • Fluent in Spanish preferred
  • Entrepreneurial minded with an internal drive to continuously hit goals and succeed
  • Experience excelling within fast paced, high energy environments

 

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