Technology Solutions Specialist

Information Technology Chicago, Illinois


Description

Position at InnerWorkings

 

 

Technology solutions specialist

The Solutions Specialist will provide sales support for new and existing clients on VALO Client Applications.

Responsibilities

  • Provide technical assistance for sales of eCommerce site presentations and proposals.
  • Ensuring that the clients’ expectations are aligned with the eCommerce services InnerWorkings is able to deliver.
  • Communicating and working closely with the IT department and Account Managers.
  • Writing and reviewing project statement of work documents.
  • Gathering project details in coordination with the Implementation team.
  • Advising IT management of any milestone/target issues.
  • Ensuring maximum client satisfaction within the scope of the project.
  • Maintaining a high level of knowledge of the suite of platforms.
  • Providing training on eStore related software to Account Managers and Production Managers.
  • Implementing eCommerce sites using InnerWorkings tools.
  • Fielding customer service questions, answering, or routing to the appropriate resource.
  • Understanding the use of ERP, eCommerce, and other InnerWorkings technology and training internal/external customers.

Requirements

  • Preferred Bachelor’s Degree or other related field or equivalent work experience
  • 3 years of experience in eCommerce or print
  • Must be fluent (written and spoken) in English
  • Ability to travel 25% of the time
  • Excellent organizational and decision-making skills
  • Excellent written and verbal communication skills
  • Strong analytical and critical thinking skills
  • Ability to work alone or as part of a larger Global Project Team
  • Experience excelling within fast paced, high energy environments
  • Entrepreneurial minded with an internal drive to continuously hit goals and succeed.

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