Desktop Security Technician

Information Technology Chicago, Illinois


Position at InnerWorkings



Desktop Security Technician

The Desktop Security Technician will be responsible for managing and deploying security-related products to end-users as well as assist with auditing tasks for SOC2, ISO27001, and other certifications. The position will configure and deploy products to enhance end-user security, including, but not limited to, Laptop Encryption, Data Loss Prevention (DLP), Mobile Device Management (MDM), and patching.


  • Providing technical support and consulting services on all end-user security related matters
  • Answering inquiries received at the Helpdesk for security related issues and accurately classifying, prioritizing, and recording the service requests into Zendesk ticketing system
  • Working with users to appropriately diagnose the nature of their problems and resolving software, hardware, and mobile device issues
  • Working with vendor support contacts to resolve technical problems with desktop computing equipment and software
  • Responsible for imaging, configuration, and deployment of new workstations
  • Configuring the security products according to company policy and documenting the configurations as well as deployment processes and procedures
  • Managing projects to deploy security related products
  • Assist with auditing tasks to meet requirements for SOC2, SOX, ISO27001, and other certifications


  • 3+ years of experience in IT or an equivalent combination of work experience and education
  • Proficient technical knowledge in various systems, hardware, software, and database applications
  • Strong analytical, quantitative, and problem-solving abilities
  • Ability to identify and solve problems with limited supervision
  • Thorough attention to detail
  • A positive, customer-friendly attitude
  • Experience with deploying security products is a plus
  • Entrepreneurial minded with an internal drive to continuously hit goals and succeed
  • Experience excelling within fast paced, high energy environments