Apprentice, Technical Support
Description
It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.
We are looking for an Apprentice, Technical Support Engineer to join our Support Operations team in Trivandrum, reporting to the manager of Technical Support. In this role, you will provide technical assistance to Infoblox customers—responding to customer inquiries via phone, email, and web; diagnosing and analyzing problems; and providing workarounds for customers. This is a complex, fast-paced environment, and you will own the most critical part of the customer experience.
You’re the ideal candidate if you are a strategic thinker who collaborates across teams, operates independently, and is driven to meet deadlines and achieve results.
What you’ll do:
- Collaborate with the applications team to develop code to support changes and enhancements
- Facilitate and actively participate in all phases of the application development life cycle
- Support users and business analysts to troubleshoot application issues and develop creative solutions to support business needs
- Work closely with various cross-functional teams
What you’ll bring:
- 2-3 years of experience in Python scripting
- In-depth working knowledge in Django
- Experience with JavaScript for UI implementation (React, material-UI)
- Excellent knowledge in AWS (ECR, ECS, S3, RDS, etc.)
- A solid understanding of CI/CD methods (Gitlab, Jenkins, etc.)
- Willingness to work night shifts
- Outstanding analytical and organizational skills
- Excellent problem solving, critical thinking, and analytical skills
- Bachelor’s degree in CS, CE, EE, or equivalent
What success looks like:
After six months, you will…
- Understand the end-to-end application flow and bring new features and stability to the application
- Handle bugs and RFE product development independently
- Collaborate well with Product Management and the Support team, which uses and will provide feedback on the tool
After about a year, you will…
- Lead product development work and work with the support team to identify needs and implement solutions
- Be encouraged to pursue training and certifications to help you address application needs and grow your career
We’ve got you covered:
Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.
Why Infoblox?
We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer. We think you’ll be excited to join our team.