Billing Data Analyst

Finance Salt Lake City, Utah


Description

Billing Data Analyst

Location: Salt Lake City, UT ONLY

(This position is not eligible for visa sponsorship)


The primary purpose of the Billing Data Analyst is to design and develop Billing related solutions through the writing of SQL reports, code, and stored procedures / functions. This position responds to internal customers for custom reporting and queries. The Billing Data Analyst works directly with internal operations resources, finance resources and Corp IT resources.

In this role, the candidate will help inContact deliver quality services by helping them to flow our best practices, and by spotting potential problem areas and helping the teams resolve them.

Major Functions/Responsibility
  • Design and Plan Billing Solutions (CDR / SaaS)
  • Debug, Monitor and troubleshoot CDR Rules
  • Understand, design, enhance and improve SSRS Reports and SSIS Packages
  • Code and test projects, create test plans and perform testing.
  • Create Flow charts, data flow diagram, entity relationship diagrams, and other documentation as needed.
  • Work with Business Collaborators and Product Management for the successful completion of projects
  • Establishes and grows department procedures, policies and processes
  • Functions as a Team Lead as needed
  • Monitor reports to ensure controls are adhered to and report.
  • Work the CDR Recycle / SPINS through reports and working with others to ensure that issues are addressed and fixed in a timely manner.
  • Audit selected billing invoices to ensure billing accuracy following established SOX control procedures.
  • Assist in researching and resolving billing trouble tickets and inquiries within established SLA time frames.
  • Perform other Billing Department functions as needed, attend meetings and training as required.
  • Follow the company Code of Ethics and inContact policies and procedures at all times.
  • Communicate in an effective and professional way with customers.

Required Education, Experience, and Specific Job Related Skills

Education Requirement:

  • ​Bachelor's Degree in Computer Science, Information Systems, related field or equivalent work experienced
Experience Requirement:
  • 2+ years of experience in related field
  • 1+ years of MS SQL Server Experience
  • Experience using MS Project, and Visio
  • Excellent problem solving skills
  • Ability to meet deadlines
  • Effectively communicate and have interpersonal skills
  • Ability to manage multiple projects at one time
  • Ability to work with and to interpret technical information to non-technical individuals
Experience Preferred:
  • Software as a service (SAAS) experience
  • Experience in the telecommunication field
  • SQL Navigator
  • .NET Technologies

ABOUT NICE inContact: NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.