Credit & Receivables Specialist I

Finance Salt Lake City, Utah


Credit & Receivables Specialist I

Location: Salt Lake City, UT

The purpose of the Credit & Receivables Specialist I is to collect past due commercial customer balances; B2B (business to business) collections.  May also require collections on smaller balance commercial and residential customers

Financial Responsibilities
  • Enter adjustments on customer accounts specific to write-offs, settlement arrangements, and bankruptcy claims.
  • Process one-time payments on customer accounts.
  • Add reactivation fees, bill reprint fees, and collection fee charges on customer accounts.
  • Monitor and manage charge-back notices, returned check payments, and declined credit card payments.
  • Deactivate delinquent accounts to minimize exposure and potential losses.

Major Functions/Responsibilities
  • Conduct business to business collections and residential collections in adherence with the FDCPA (Fair Debt and Collections Practices Act) and internal credit and collections policies.
  • Responsible to work from manual lists, make and take outbound and inbound calls, and engage in clear and concise collections correspondence by email.
  • Handle disputes and escalations via professional communication with internal departments, and negotiate payment arrangements and settlements.  Work with customers in bankruptcy and probate.
  • Process payments via credit card and check by phone.  Follow up calls on return payments; credit card declines, NSF check returns, credit card charge-backs.
  • Provide ample follow-up for continued collection efforts, payment arrangements and other agreements made with customers.
  • Establish credit limits and credit classifications for new and existing customers in accordance with internal procedure.
  • Compile documentation for and hand off accounts to 3rd party collection agencies. 
  • Assist with additional reporting and clerical duties for the department.  

Required Education, Experience and Specific Job Related Skills

Education Requirement:
  • High School diploma is required.
Experience Requirement:
  • 1-2 years of business to business collections, windows PC environment, Adobe Acrobat, Excel and MS Office products.
Experience Preferred:
  • Customer service, clerical, AR accounting. 

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