Technical Trainer

Training Salt Lake City, Utah


• Deliver technical courses on NICE products to customers, partners and employees, in both classroom and online (virtual) environments
• Set up systems and stage training labs for technical courses
• Obtain and maintain expert knowledge on all installation, configuration, maintenance and troubleshooting aspects of NICE products
• Master new products, features, and tools as they are rolled out by the organization
• Apply effective techniques and methods to create an environment in which learning can succeed
• Develop training content in various formats
• Follow administrative procedures as required

Education: • 
• Bachelor Degree in electronics, engineering or computer science or related technical degree preferred
• Holds a certification by either of the following: Microsoft/Cisco/VMware/Checkpoint/EMC/NetApp - an advantage

• Real life experience in one of the following technologies:
o OS: Microsoft Windows Server 2012/2016 – a must
o Telephony: Cisco, Avaya (Nortel) or Genesys 
o Networking: Cisco, Checkpoint, Juniper, F5 or Fortinet
o Virtualization: VMware, Microsoft Hyper-V or Citrix Xen XenServer
o Storage: EMC, NetApp, Hitachi, IBM, HP or Dell
o DB: SQL or Oracle 
• Technical knowledge of NICE products – an advantage (especially on the Trading Floor [NTR] and Recording [NIM, Engage] products)
• Experience in delivery of technical courses
• Excellent presentation and facilitation skills
• Ability to travel domestically and abroad – up to 35% of the time
• Self-motivated to strive for professional excellence in all aspects of work
• Takes a “Can-Do” approach and attitude, and delivers
• Excellent self-learning skills
• Experience as Support/Software/Field Engineer in a High Tech company – an advantage

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.