The Release Manager is a key member of the Release Management team at NICE inContact. This position fills the pivotal role of driving and coordinating all software release activities to bring NICE inContact's industry-leading, customer interaction management platform to market.
Release Managers are responsible for delivering successful software releases to the NICE inContact platform while enforcing release framework and governance. Having a deep understanding and ability to manage all change activities from planning to deployment will be keys to success.
The Release Manager will partner closely with Product Owners, engineering teams, internal stakeholders, and technology partners to continually improve software release processes while driving automation to deliver high-quality releases that meet NICE inContact's 99.99% uptime SLA.
1. Work collaboratively across all teams within the NICE, NICE inContact and their subsidiaries’ offices in Israel, US, and Bolivia to drive the end-to-end deployment process for releases. This includes project planning, managing schedules, milestones, and coordinating activities to deliver software releases.
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
Required Education, Experience, and Specific Job-Related Skills
NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.