SMB Account Executive - NICE InContact

Sales Tokyo, Japan


Description

Why CX?

We are currently in a hyper growth period for organisations that offer their customers the ability to manage and optimize the customer experience and journey. The number of CXO’s on company boards has increased, there is a now a deeper understanding of how your customers experience directly impacts revenue, and increasingly customers are using a multi-channel, referral and review approach to guide their buying decisions. You need to be considering a company to work for who is leading the CX market place for your next career move.

 

NICE Incontact Company Overview

NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s No. 1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions. www.niceincontact.com

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.

 

Position Summary

The SMB Account Executive is the first and primary customer point of contact selling into a defined sales territory. The purpose of this position is to exceed quarterly quotas through the generation of new sales in contact center related products, and to provide an immediate response to all informational requests to NICE inContact. This position requires an Account Executive to take complete and independent ownership of the Prospect Account and work with the prospect through the evaluation process of the NICE-inContact Suite. An SMB Account Executive will effectively leverage all sales channels, and partners when necessary with the resources available to close business.

Financial Responsibility

  • Responsible for accepting new accounts into pipeline
  • Responsible for forecasting probability of deal closure for all new and existing business
  • Responsible for accurate representation of all product lines to Sales Partners and customers
  • Responsible for contracting, negotiation and deal closure

Major Functions/Responsibility

  • Meets and exceeds a quarterly Quota of new bookings generated through the sale of NICE-inContact software, voice, and data products to small and midmarket businesses.
  • Immediately responds to all informational requests from prospective customers of NICE-inContact.
  • In addition to managing direct accounts, Account Executive will Assist and support Sales partners in sales effort by participating in sales calls and closing efforts as assigned.
  • Interacts with all levels of organization. Makes presentations as necessary to same
  • Regularly closes deals and builds future pipeline in order to meet or exceed quarterly goals
  • Plan, organize, and travel onsite for sales presentations for prospects as needed.
  • When not working existing Accounts Account Executive will Dedicate all efforts to develop new opportunities within assigned territory through networking, cold calling, working with partners, following up with past prospects, and any other possible activities.
  • Effectively and efficiently logs sales interactions and revenue opportunities to forecast effectively within the NICE-inContact contact management software tools.
  • Attends meetings and trainings as required.
  • Creates go to market strategies and effectively manages a regional sales territory as defined by management, by building, maintaining and maximizing a sales pipeline.
  • Maintains integrity within the sales process.
  • Follow the company Code of Ethics and inContact policies and procedures at all times.
  • Communicate in an effective and professional way with customers in and outside of inContact.

You Need:

  • Exceptional communication and presentations skills that build confidence and credibility. Possess flexibility and confidence. Be able to articulate and confidently explain complex models in a clear simplified manner
  • Bachelor’s Degree in Business, Marketing, Communications or similar field or equivalent work experience required
  • 5+ years’ experience in sales
  • Solid understanding of needs analysis sales process
  • Excellent customer service skills
  • Strong understanding of sales environments
  • Proven track record of meeting/exceeding sales quotas
  • Experience in working with management software

Bonus Experience:

  • Software related sales preferred
  • Experience in VoIP-related technology helpful
  • Flexible and able to work in a fast paced environment with minimal supervision
  • Minimal amount of travel required

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.